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Customer Support Advisor - Fluent in German
| Posting date: | 17 October 2025 |
|---|---|
| Salary: | £27,000 per year |
| Additional salary information: | Plus hybrid working and an excellent benefits package. |
| Hours: | Full time |
| Closing date: | 16 November 2025 |
| Location: | Coventry, West Midlands |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Good Egg Recruitment Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
What’s in it for me? Salary up to £27k doe plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
• Must be fluent in written and spoken English and German languages
• Excellent customer service experience with strong communication skills
• Competent with computer systems and quick to learn new systems
• Provide first line support and advice to customers
• Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone, via email and social media
• Achieve department KPI’s targets
• Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
• Must be fluent in written and spoken English and German languages
• Excellent customer service experience with strong communication skills
• Competent with computer systems and quick to learn new systems
• Provide first line support and advice to customers
• Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone, via email and social media
• Achieve department KPI’s targets
• Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible