Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Support Advisor - Fluent in German
| Dyddiad hysbysebu: | 17 Hydref 2025 |
|---|---|
| Cyflog: | £27,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Plus hybrid working and an excellent benefits package. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Tachwedd 2025 |
| Lleoliad: | Coventry, West Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Good Egg Recruitment Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
What’s in it for me? Salary up to £27k doe plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
• Must be fluent in written and spoken English and German languages
• Excellent customer service experience with strong communication skills
• Competent with computer systems and quick to learn new systems
• Provide first line support and advice to customers
• Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone, via email and social media
• Achieve department KPI’s targets
• Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible
The Job! To offer a premium level of customer service to both EU and UK customers, while playing a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure customer experience is the main focus whilst delivering an excellent service.
Main Responsibilities & Requirements:
Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do
• Must be fluent in written and spoken English and German languages
• Excellent customer service experience with strong communication skills
• Competent with computer systems and quick to learn new systems
• Provide first line support and advice to customers
• Accurately capture and retain data from customers on product enquiries and faults, enabling replacements to be issued within agreed department SLA
• Understand people and can effectively manage expectations over the phone, via email and social media
• Achieve department KPI’s targets
• Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations
• Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions
• Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible