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Control Room Operator
| Posting date: | 17 October 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 November 2025 |
| Location: | BT66 6SY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 84464 |
Summary
Job Title: Control Room Operator
Pay Rate: £13.60 p/h
Shift Pattern: 4 on 4 off, 6pm-6am (permanent nights)
Job Description:
Job Objectives:
-Responding to alarms in a timely and accurate manner
-Customer service and good knowledge of Microsoft applications
-Hit Daily KPIs
-Individual KPIs
-Incident reporting on alarms
Main Duties:
-Managing incoming and outbound calls in an timely and efficient manner
-Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
-Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
-Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
-Ensuring correct procedures processes are adhered to.
-Working as part of a team to achieve operational expectation.
-Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
-Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
-Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
-Previous switchboard/call centre experience
-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Pay Rate: £13.60 p/h
Shift Pattern: 4 on 4 off, 6pm-6am (permanent nights)
Job Description:
Job Objectives:
-Responding to alarms in a timely and accurate manner
-Customer service and good knowledge of Microsoft applications
-Hit Daily KPIs
-Individual KPIs
-Incident reporting on alarms
Main Duties:
-Managing incoming and outbound calls in an timely and efficient manner
-Placing clients sites on test for alarm systems, I,e - Fire Alarm Testing
-Being able to remain calm when a genuine incident is taking place, noting down all details and sending off emails to the relevant people
-Capture and log all details relevant to alarms actioned and recorded in incident reports which then get sent to clients.
-Ensuring correct procedures processes are adhered to.
-Working as part of a team to achieve operational expectation.
-Become a Primary operator for our key accounts. I.e - NBS, FUJI, RR, SAINS, EE etc
-Carry out proactive monitoring for specific clients and further adhoc tasks,(Camera checks, audio checks)
-Use of intercoms and passwords for clients to operate access control systems for certain sites.
Person Specification:
-Previous switchboard/call centre experience
-Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
-Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
-Ability to work in a fast-paced environment.
-Ability to manage workload to meet team deadlines.
-A willingness to learn and develop and show high level of commitment and professionalism.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.