Business Support Officer - Grade C
| Dyddiad hysbysebu: | 18 Medi 2025 |
|---|---|
| Cyflog: | £12.85 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Hydref 2025 |
| Lleoliad: | Plymouth, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Nations Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Job Category : Admin & Clerical
Location : 1 Derriford Business Park, Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.85
The Registration Service are looking for an enthusiastic individual who can demonstrate that they are able to work on their own initiative, have a proven track record of delivering excellent customer service, good communication skills and are able to maintain confidentiality and discretion.
This is a customer facing role responsible for delivering excellent customer service for routine enquiries and high quality administrative support to a team of Registrars. The successful candidate will be handling and processing considerable amounts of manual and electronic information where accuracy and confidentiality are vital. There will also be a requirement to provide administrative support to the Coroner’s Court.
The ideal candidate must be able to work as part of a team and have excellent written and verbal communication skills. Accurate data inputting skills and knowledge of Microsoft applications, including Excel, Outlook and MS Teams are essential. The applicant will have the ability to work accurately and calmly under pressure to meet statutory deadlines.
Essential
qualifications/
knowledge
GCSE’s A*- C (9-4) or equivalent in English and Maths
A willingness to undertake appropriate learning and development as
required
Desirable
qualifications/
knowledge
NVQ Level 2 or 3
Customer care qualification/training
Basic knowledge of relevant legislation, policies and procedures
Essential
experience
Experience of using Microsoft Software Packages e.g. Word, Excel,
Outlook.
Experience of giving information and signposting customers in a tactful and
professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service
to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial
records, customer records or accounts.
Desirable
Experience of working on process improvements
experience
Essential skills Ability to take ownership of issues and see through to a resolution for
customers, keeping them informed as required.
Ability to process basic service requests.
Customer care skills and the ability to show initiative when dealing with
customer enquiries.
Communication skills to provide information and signpost customers, some
with specific communication needs, when dealing with their enquiries and
complaints.
Numeracy skills required for carrying out calculations and ensuring the
accuracy of data.
Literacy skills required including spelling, grammar and punctuation for
dealing with letters, documents.
Ability to be decisive and make criteria based decisions - weighing up
evidence against set criteria.
Team working skills and the ability to work together with colleagues to
deliver a cohesive, joined-up service to customers.
Time management skills to prioritise work appropriately, be punctual and
meet deadlines in order to deliver a good service.
Accuracy with a high level of attention to detail
Location : 1 Derriford Business Park, Plymouth City Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 09:00
End Time : 17:00
Salary: £12.85
The Registration Service are looking for an enthusiastic individual who can demonstrate that they are able to work on their own initiative, have a proven track record of delivering excellent customer service, good communication skills and are able to maintain confidentiality and discretion.
This is a customer facing role responsible for delivering excellent customer service for routine enquiries and high quality administrative support to a team of Registrars. The successful candidate will be handling and processing considerable amounts of manual and electronic information where accuracy and confidentiality are vital. There will also be a requirement to provide administrative support to the Coroner’s Court.
The ideal candidate must be able to work as part of a team and have excellent written and verbal communication skills. Accurate data inputting skills and knowledge of Microsoft applications, including Excel, Outlook and MS Teams are essential. The applicant will have the ability to work accurately and calmly under pressure to meet statutory deadlines.
Essential
qualifications/
knowledge
GCSE’s A*- C (9-4) or equivalent in English and Maths
A willingness to undertake appropriate learning and development as
required
Desirable
qualifications/
knowledge
NVQ Level 2 or 3
Customer care qualification/training
Basic knowledge of relevant legislation, policies and procedures
Essential
experience
Experience of using Microsoft Software Packages e.g. Word, Excel,
Outlook.
Experience of giving information and signposting customers in a tactful and
professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service
to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial
records, customer records or accounts.
Desirable
Experience of working on process improvements
experience
Essential skills Ability to take ownership of issues and see through to a resolution for
customers, keeping them informed as required.
Ability to process basic service requests.
Customer care skills and the ability to show initiative when dealing with
customer enquiries.
Communication skills to provide information and signpost customers, some
with specific communication needs, when dealing with their enquiries and
complaints.
Numeracy skills required for carrying out calculations and ensuring the
accuracy of data.
Literacy skills required including spelling, grammar and punctuation for
dealing with letters, documents.
Ability to be decisive and make criteria based decisions - weighing up
evidence against set criteria.
Team working skills and the ability to work together with colleagues to
deliver a cohesive, joined-up service to customers.
Time management skills to prioritise work appropriately, be punctual and
meet deadlines in order to deliver a good service.
Accuracy with a high level of attention to detail