Customer Service Admin
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £13.94 per hour |
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | DE110BB |
| Remote working: | On-site only |
| Company: | Essential Recruitment Burton |
| Job type: | Temporary |
| Job reference: |
Summary
To work with internal departments and the customer to ensure excellent levels of customer service (on time in full)
- To monitor and compile data on customer orders and provide updates to the customer and internal areas within the business with regard to shortages, order confirmation, production status and delivery status
- Monitor order progress and compile and maintain customer order status information, stock reports from internal and external sites
- To work with internal personnel and the customer to ensure accurate invoicing at all times (first time match rate)
- To receive and deal with customer enquiries, and to ensure responses are made within agreed timeframes
- To provide support to import, export and data management areas
- Maintaining customer service level trackers
- Liasing with relevant departments to ensure products are released and available within appropriate timescales
- In addition to duties and responsibilities listed above, the jobholder may be required to perform other appropriate duties and/or tasks as assigned by a member of their management team as and when required
- To monitor and compile data on customer orders and provide updates to the customer and internal areas within the business with regard to shortages, order confirmation, production status and delivery status
- Monitor order progress and compile and maintain customer order status information, stock reports from internal and external sites
- To work with internal personnel and the customer to ensure accurate invoicing at all times (first time match rate)
- To receive and deal with customer enquiries, and to ensure responses are made within agreed timeframes
- To provide support to import, export and data management areas
- Maintaining customer service level trackers
- Liasing with relevant departments to ensure products are released and available within appropriate timescales
- In addition to duties and responsibilities listed above, the jobholder may be required to perform other appropriate duties and/or tasks as assigned by a member of their management team as and when required