Digital Systems Support Officer
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | Manchester, M27 8US |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75741862 |
Summary
Job Title: Digital Systems Support Officer
Salary: £30,024 - £33,699.
Hours: 36.25 hours per week (Monday Friday).
Contract: 12 month fixed term contract.
Location: Hybrid Remote\Office. Primary office location - Greater Manchester Fire and Rescue Service Headquarters.
146 Bolton Road, Swinton, Manchester, M27 8US with occasional travel to GMCA Tootal Building, 56 Oxford St, Manchester M1 6EU.
About the role:
Greater Manchester Combined Authority are looking for a Digital Support Officer to work within the Digital Services team. Supporting the Digital Training and Support Team Leader the successful candidate will:
- Provide support to users of key operational ICT systems to ensure the accurate completion of data records.
- Provide monthly and adhoc reporting to operational managers to assist with the timely completion of incident data in compliance with Home Office deadlines.
- Be responsible for the payment and provision of incident reports and data to internal and external customers whilst adhering to information governance policies.
- Contribute to the testing and implementation of new systems/applications for the collection and reporting of data.
About you:
You will have:
- Have experience of using Microsoft 365, in particular Word, Excel, Teams, Outlook and SharePoint
- Be methodical in your approach and able to prioritise workloads
- Deliver to set deadlines yet respond to every changing priorities
- Have clear focus on delivering positive outcomes
- Possess well-developed verbal and written communication skills, including report-writing and presentation
- Show resilience and an ability to navigate through difficult situations
- Develop and maintain effective relationships with key stakeholders and colleagues
About the team:
The Digital Services team manage and support the Greater Manchester Combined Authority’s ICT services and architecture.
We:
- Lead the Digital, Data and Technology function and strategy for GMCA
- Set and enforce standards for digital services including considerations of data security
- Help the business to choose the right solution and technology, keeping the context of partnership in mind
- Provide guidance and advice for consistent, coherent, high quality digital services
- Support North West Fire Control who provide a service to GMFRS as well as Cheshire, Lancashire and Cumbria
About us:
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/
Our offer:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:
Greater Manchester Combined Authority - Home | greater.jobs
Mandatory Information:
Artificial Intelligence (AI)
We embrace AI to enhance our operations and to innovate our services. However, we value human talent and are looking for passionate individuals to join our organisation. Please ensure you personally complete your application and read all the instructions carefully to maximise your chances of success.
Applications that rely too heavily on AI may be rejected during shortlisting, however we understand that AI may be used as a reasonable adjustment, if using AI to support your application, please give a brief explanation why to help ensure fair selection process.
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For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Hybrid working
This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.
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