Investigations Officer
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £39,862 to £42,862 per year |
| Hours: | Full time |
| Closing date: | 22 September 2025 |
| Location: | Belfast, County Antrim, BT1 6HN |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4724440_1757941827 |
Summary
Your new company
This respected public sector organisation plays a vital role in ensuring fairness, accountability, and transparency across government services. With a strong reputation for impartiality and integrity, the organisation investigates complaints and concerns raised by members of the public and elected officials. You'll be joining a collaborative and professional team committed to upholding high standards in public service.
Your new role
As an Investigating Officer, you will be responsible for conducting impartial, desk-based investigations into complaints against public bodies and elected representatives. You will also support broader systemic investigations into potential maladministration or injustice within public services. This role involves managing a diverse caseload, analysing complex information, conducting interviews, and producing high-quality written reports and recommendations.Key responsibilities include:
- Investigating complaints in line with relevant legislation and internal procedures
- Communicating effectively with complainants, public bodies, and stakeholders
- Managing competing priorities and meeting performance targets
- Conducting interviews and gathering evidence
- Drafting clear, evidence-based reports and briefings
- Monitoring compliance with recommendations
- Representing the organisation at external events and maintaining professional relationships
What you'll need to succeed
- A degree (or equivalent) with at least 2 years' relevant experience in evidence-based analysis and reporting OR at least 4 years' relevant experience without a degree
- Strong analytical and decision-making skills
- Ability to interpret legislation, codes, and procedural guidance
- Excellent written communication and report-writing skills
- Strong organisational skills and ability to manage a complex caseload
- Empathy and resilience when handling challenging conversations
- Experience conducting investigative interviews
Desirable: - Knowledge of investigative practices and research techniques
What you'll get in return
You'll be part of a values-driven organisation that prioritises fairness, independence, and continuous improvement. In addition to a competitive salary, you'll benefit from:
- Start asap
- Weekly timesheets
- Professional development opportunities
- Supportive team environment
- Flexible working arrangements
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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