Customer Services Support Operative – Site Services
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 29 September 2025 |
| Location: | Plymouth, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-25-1185 |
Summary
Site Services Customer Service Department To support Management in the operation of the Welcome Desk, Estates Help Desk and Switchboard Work with various software packages in relation to Estates and Parking and other software packages the Department use and associated Estates and Facilities Departmental procedures Data input into various software packages for different areas of the department to meet departmental deadlines. Receive telephone calls, e-mails and intranet calls from users / wards / departments / members of the public and transfer to the relevant people / departments Receive emergency calls and put out bleep calls to relevant emergency care teams, deal with any alarms that come through to the team for things such as fire and lift entrapments Deal with the public / visitors / patients / contractors when visiting the hospital, helping with queries and directions regarding all areas of the hospital as well as any parking tasks Raise work orders and allocate work priorities in accordance with departmental guidelines Liaise with Trade Supervisors to ensure works are completed to deadlines Issue Planned Preventative Maintenance (PPMs) work orders to the maintenance teams Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures Call out contractors for service to Trust equipment / infrastructure Play an essential part in the event of any maintenance emergency Communicate detailed responses to senior management and workforce team within the Site Services team e.g., mains failures, drain blockages and lift problems etc For further details please see attached JD&PS.