Customer Service Administrator
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Portsmouth, Hampshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 148229 |
Summary
Customer Service Administrator
Location: Portsmouth, PO6 4RS
Hours of Work: 40
Contract Type: Permanent
We are looking for an organised and customer-focused Customer Service Administrator to join our 24/7/365 Service Centre.
This is an excellent opportunity to work in a supportive team within a great environment, playing a vital role in delivering high-quality Helpdesk services.
Job Description
With a strong focus on customer care, the Customer Service Administrator will respond professionally and courteously to every enquiry, accurately prioritising requests based on health, safety and business-critical needs.
You’ll also support continuous improvement by maintaining KPI and quality standards, achieving high levels of customer satisfaction and ensuring efficient management of complaints.
This is a busy, varied role where your attention to detail, communication skills and ability to work under pressure will make a real difference to both clients and colleagues.
Key Responsibilities
Action Helpdesk requests received via telephone, email or online system
Process all jobs in line with agreed SLAs and priority response times
Administer and maintain the CAFM system, ensuring data is accurate and up to date
Liaise with site contacts to ensure timely closure of jobs
Keep customers informed of job progress and any delays in a professional, courteous manner
Manage complaints efficiently, ensuring clear and professional communication with all parties
Provide clerical and administrative support, including mailbox management, satisfaction surveys, meeting room reports, courier requests and ad hoc tasks
Professional and Personal Competencies / Qualifications
Strong active listening skills with confident verbal and written communication at all levels
Accurate and efficient data input with good attention to detail
Excellent customer service orientation, including experience in complaint handling
Confident and professional telephone manner
Enthusiastic and effective team player with a flexible approach
Ability to adapt working patterns to meet business needs
Working knowledge of Microsoft Excel and Word
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose – whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. At ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
Diversity and Inclusion
ISS is proud to be a diverse and inclusive employer.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK Government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing: resourcing.team@uk.issworld.com
Location: Portsmouth, PO6 4RS
Hours of Work: 40
Contract Type: Permanent
We are looking for an organised and customer-focused Customer Service Administrator to join our 24/7/365 Service Centre.
This is an excellent opportunity to work in a supportive team within a great environment, playing a vital role in delivering high-quality Helpdesk services.
Job Description
With a strong focus on customer care, the Customer Service Administrator will respond professionally and courteously to every enquiry, accurately prioritising requests based on health, safety and business-critical needs.
You’ll also support continuous improvement by maintaining KPI and quality standards, achieving high levels of customer satisfaction and ensuring efficient management of complaints.
This is a busy, varied role where your attention to detail, communication skills and ability to work under pressure will make a real difference to both clients and colleagues.
Key Responsibilities
Action Helpdesk requests received via telephone, email or online system
Process all jobs in line with agreed SLAs and priority response times
Administer and maintain the CAFM system, ensuring data is accurate and up to date
Liaise with site contacts to ensure timely closure of jobs
Keep customers informed of job progress and any delays in a professional, courteous manner
Manage complaints efficiently, ensuring clear and professional communication with all parties
Provide clerical and administrative support, including mailbox management, satisfaction surveys, meeting room reports, courier requests and ad hoc tasks
Professional and Personal Competencies / Qualifications
Strong active listening skills with confident verbal and written communication at all levels
Accurate and efficient data input with good attention to detail
Excellent customer service orientation, including experience in complaint handling
Confident and professional telephone manner
Enthusiastic and effective team player with a flexible approach
Ability to adapt working patterns to meet business needs
Working knowledge of Microsoft Excel and Word
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose – whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. At ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
Diversity and Inclusion
ISS is proud to be a diverse and inclusive employer.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK Government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing: resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.