Workforce Coordinator
| Dyddiad hysbysebu: | 22 Gorffennaf 2025 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Gorffennaf 2025 |
| Lleoliad: | Brighton, BN2 3EW |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9150-25-0512 |
Crynodeb
Communication and Working Relationships Build a good professional working relationship between Temporary Workforce, operational services, temporary workers and external providers. Deal with all calls, including those from upset/angry callers in a polite and professional manner, escalating to Booking Officer as needed. Communicate in a timely way with services so that they are aware of when a shift is covered and any difficulties in covering a shift. Maintain a professional working relationship with Recruitment Coordinator and Business Partner in allocated area. Key Responsibilities Be conversant with and adhere to all staff bank processes and policies, such as the temporary worker guidelines, suggesting areas of improvement. Be the responsible coordinator for our Trust's community services in undertaking the bank and agency agreed booking process to include: taking calls; responding to emails; texting staff; communicating efficiently with services; adding shifts to e-rostering. Respond to payroll queries. Will be required to understand payroll timescales and bank payroll policies. The post holder has no financial/budget responsibilities. Meet with Business Partner and Recruitment coordinator for relevant area, escalating required actions to Booking Officer and Team Lead. Main Tasks Take calls/respond to emails in requesting temporary workers to fill outstanding shifts in a polite and professional manner. Ensure services are aware of the processes they need to follow in order to pay their temporary workers and provide support when needed. Maintain the Trusts electronic rostering systems for bank and agency bookings, following trust guidelines and policies. Communicate with bank staff via text messaging/telephone calls to check availability while encouraging the use of self-booking via e-rostering. Liaise with agency/s where necessary, following departmental procedures. Ensure services are kept up-to-date with developments in filling urgent shifts. Maintain the bank queries inbox, acting on issues raised to resolve the problem, communicating with all staff involved on progress, escalating complex issues to the Booking Officer when required. Monitor the Staff Direct Facebook group page and utilise it for raising shift requests and communications to bank workers. Ensure bank workers to the trust have a smooth transition from the recruitment process to starting shifts, and are being set up with what they need for their role, including uniform, IT accounts, and shadow shifts. To deal with incoming and outgoing mail and uniform deliveries. Maintain accurate and up-to-date bank worker personnel folders, ensuring data protection guidelines are being followed. Meet bank workers face-to-face when required to support them with queries, concerns and training needs. To have an understanding of trust agency processes such as levels of authorisation required for framework and off-framework usage. Provide administrative support to Booking Officer, Team Lead or HR Operations Manager as and when required. Assist in the monitoring of mandatory training for all temporary workers. Act on performance feedback forms following department guidelines and process. Escalate issues regarding the fulfilment of shifts or significant queries from temporary staff to Booking Officer or Team Lead. Support adding new temporary workers into e-rostering system following guidance on requirements.