Repairs Planner
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £30,370 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | King's Lynn, Norfolk |
| Remote working: | On-site only |
| Company: | Freebridge Community Housing |
| Job type: | Permanent |
| Job reference: | RPO03549 |
Summary
Are you a natural organiser with a passion for delivering excellent customer service?
We’re looking for a full-time Repairs Planner to join our Home and Community Maintenance team at Freebridge Community Housing. In this key role, you’ll be the engine behind our repairs service—coordinating appointments, managing schedules, and ensuring our homes are maintained to the highest standards. You’ll work closely with our Direct Labour Operatives (DLO), contractors, and suppliers to make sure repairs are completed efficiently, on time, and with minimal disruption to our customers.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Planning and Scheduling Repairs: Coordinate work schedules for operatives and contractors, ensuring appointments are booked efficiently
- Customer Liaison: Be a point of contact for residents regarding repair appointments, keeping them informed and updated
- Diagnosing and Logging Repairs: Accurately assess repair requests, determine the response, and log jobs with the correct priority and trade.
- Rescheduling and Problem Solving: Manage changes to appointments due to absence, emergencies, or access issues
- Monitoring Performance: Track job progress and completion rates, ensuring KPIs are met and escalating issues where necessary
- System Management: Maintain accurate records in our job management system, ensuring data is up to date
- Collaborating with Teams: Work closely with operatives, contractors, and colleagues across departments to ensure a seamless and responsive service.
- Geographic Coordination: Use location data to optimise routes and reduce travel time, improving efficiency and first-time fix rates.
- Technology Support: Ensure operatives’ PDAs are functioning correctly and that jobs are accepted, updated, and closed in real time.
- Continuous Improvement: Identify trends, recurring issues, and opportunities to improve service delivery, feeding back insights
- Real-Time Adjustments: Make live changes to work diaries to respond to urgent repairs, cancellations, or delays
- Follow-On Management: Regularly review follow-on jobs to ensure they are actioned promptly
- Materials and Supplier Coordination: Ensure materials are available ahead of scheduled works by liaising with suppliers to track orders, resolve delivery issues, and support timely and cost-effective repairs.
What we’re looking for:
- Proven experience in repairs planning, scheduling, property maintenance, or a similar coordination role
- Strong administrative and organisational skills
- A willingness to learn, adapt, and grow within the role
- A commitment to equality, diversity, and excellent customer service
- Highly organised with the ability to juggle multiple priorities in a reactive environment
- A confident communicator who can build rapport with tenants, operatives, and contractors
- Calm under pressure, with a tactful and empathetic approach to problem-solving
- Comfortable using IT systems, especially Microsoft Office and scheduling software
- Detail-oriented, with a methodical approach to managing data and appointments
- A team player who can also work independently and take initiative
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: August 3rd 2025
Apply now to join our team and make a difference to lives across West and North Norfolk.
We’re looking for a full-time Repairs Planner to join our Home and Community Maintenance team at Freebridge Community Housing. In this key role, you’ll be the engine behind our repairs service—coordinating appointments, managing schedules, and ensuring our homes are maintained to the highest standards. You’ll work closely with our Direct Labour Operatives (DLO), contractors, and suppliers to make sure repairs are completed efficiently, on time, and with minimal disruption to our customers.
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
- Planning and Scheduling Repairs: Coordinate work schedules for operatives and contractors, ensuring appointments are booked efficiently
- Customer Liaison: Be a point of contact for residents regarding repair appointments, keeping them informed and updated
- Diagnosing and Logging Repairs: Accurately assess repair requests, determine the response, and log jobs with the correct priority and trade.
- Rescheduling and Problem Solving: Manage changes to appointments due to absence, emergencies, or access issues
- Monitoring Performance: Track job progress and completion rates, ensuring KPIs are met and escalating issues where necessary
- System Management: Maintain accurate records in our job management system, ensuring data is up to date
- Collaborating with Teams: Work closely with operatives, contractors, and colleagues across departments to ensure a seamless and responsive service.
- Geographic Coordination: Use location data to optimise routes and reduce travel time, improving efficiency and first-time fix rates.
- Technology Support: Ensure operatives’ PDAs are functioning correctly and that jobs are accepted, updated, and closed in real time.
- Continuous Improvement: Identify trends, recurring issues, and opportunities to improve service delivery, feeding back insights
- Real-Time Adjustments: Make live changes to work diaries to respond to urgent repairs, cancellations, or delays
- Follow-On Management: Regularly review follow-on jobs to ensure they are actioned promptly
- Materials and Supplier Coordination: Ensure materials are available ahead of scheduled works by liaising with suppliers to track orders, resolve delivery issues, and support timely and cost-effective repairs.
What we’re looking for:
- Proven experience in repairs planning, scheduling, property maintenance, or a similar coordination role
- Strong administrative and organisational skills
- A willingness to learn, adapt, and grow within the role
- A commitment to equality, diversity, and excellent customer service
- Highly organised with the ability to juggle multiple priorities in a reactive environment
- A confident communicator who can build rapport with tenants, operatives, and contractors
- Calm under pressure, with a tactful and empathetic approach to problem-solving
- Comfortable using IT systems, especially Microsoft Office and scheduling software
- Detail-oriented, with a methodical approach to managing data and appointments
- A team player who can also work independently and take initiative
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
- Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
- Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
- Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
- Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
- Charitable Leave: One day per year to volunteer for a cause you care about.
- Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
- Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
- Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: August 3rd 2025
Apply now to join our team and make a difference to lives across West and North Norfolk.