Governance and Complaints Assistant
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £24,694.00 per year |
| Additional salary information: | £24694.00 a year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | York, YO1 7NP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3630-25-0007 |
Summary
Complaints Management: Assist in logging, tracking, and categorising complaints through the company's complaints management system. Contact patients directly to acknowledge complaints, gather additional information, and provide updates on the resolution process Liaise with relevant departments to ensure complaints are addressed and resolved promptly. Ensure that complaints are handled in compliance with company policies and relevant regulatory requirements. Prepare and maintain reports related to complaint trends, resolutions, and patient feedback. Help coordinate significant event meetings and record minutes. Governance Support: Assist in the preparation and maintenance of governance documentation, including policies and procedures. Support the team to be up to date with training ensuring compliance with internal governance frameworks and external regulations. Help coordinate governance meetings and record minutes. General Administrative Support: Provide administrative support with Governance and Complaints, including scheduling meetings, organising documentation, and maintaining filing systems. Assist in the creation of presentations and reports related to complaints and governance matters.