Account Manager

Posting date:	18 July 2025
Hours:	Full time
Closing date:	25 July 2025
Location:	Basingstoke, Hampshire, rg21 4ne
Company:	Tate
Job type:	Permanent
Job reference:	J5684_1752844240

Summary

Account Manager

Location: Basingstoke
Salary: Up to £32,000 per annum (depending on experience)
Hours: 9:00am - 5:30pm, Monday to Friday (1-hour lunch)

About the Role

We are now seeking a proactive and personable Account Manager to act as the primary point of contact for all our MSP support customers. You will ensure customer satisfaction while maintaining strong, personal relationships and acting as the "eyes and ears" of the business alongside our Managing Director.

This role involves regular customer communication, processing orders and quotes, handling queries, and ensuring customers receive a high standard of service aligned with our values.

Key Responsibilities

• Act as the first point of contact for all customer communications and requirements.

• Build and maintain strong, personal relationships with customers, understanding their business and needs.

• Proactively check in with customers to ensure satisfaction with services.

• Take customer requirements and coordinate internally with the technical team and suppliers.

• Create, send, and manage quotes within Autotask, processing orders accurately.

• Conduct in-person site visits (planned and ad-hoc) to provide direct customer engagement and support.

• Keep accurate records of customer communications within company systems.

• Represent the business professionally in all interactions.

Knowledge, Skills, and Experience

• Strong communication and listening skills with both technical and non-technical stakeholders.

• Customer-focused, personable, and proactive approach to relationship management.

• Excellent administrative and organisational skills to manage multiple customer needs.

• Ability to gather and relay accurate information from the technical team and suppliers.

• Good common sense and initiative for prioritising and solving problems.

• Familiarity with managed services environments is desirable but not essential.

• Experience with Autotask or Datto is an advantage (training provided if required).

Key Attributes

• Approachable, engaging personality that customers remember positively.

• Comfortable with regular phone-based customer engagement and proactive check-ins.

• Detail-oriented, ensuring all customer commitments are met promptly and accurately.

• Keen to build long-term customer relationships and deliver consistent, high-quality service.

Benefits

• Up to £32,000 per annum, dependent on experience.

• Company pension scheme.

• Free onsite parking.

• Company car provided for customer site visits.

• Office-based role within a small, friendly team

Please apply now with your CV, and we will be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.