Learning Centre Apprentice
| Posting date: | 18 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Ryde, Isle Of Wight |
| Remote working: | On-site only |
| Company: | Isle of Wight Council |
| Job type: | Apprenticeship |
| Job reference: | 2025_1451 |
Summary
This is a great opportunity to join a busy and exciting administrative team and help in the day to day running of a lively learning & development environment. With work spread across three separate areas within the team you will have the opportunity to support people from all areas in achieving their learning goals. As well as working with a friendly and inclusive team of L&D professionals. As part of the role you will also undertake a level 3 Business Administration apprenticeship. Details of this can be found by following this link. Following successful completion of the apprenticeship this will be converted to a permanent scale 3 post within the team.
As a member of the team you will provide high quality customer service for the Learning Centre, as well as supporting the Learning Resource centre and Adult Community Learning.
Duties will include
Providing a face-to-face reception function by dealing with enquiries from service users and greeting visitors to all areas of the Learning Centre
Assisting with the setting up of training rooms and providing support to trainers
Monitoring and hosting virtual meetings and training events via Microsoft Teams
Providing information and advice as required to service users, particularly with regard people accessing our Learning Management System, receive/make telephone calls, sending and receiving e-mails and arrange for enquiries to be actioned as appropriate.
Providing hospitality for all training events, produce course materials for L&D/ACL training, process course applications for L&D/ACL
Support the running of the Learning Resource Centre
Assisting the Adult Community Learning team with general administrative and data entry duties.
Undertaking general office administrative tasks as required
The successful applicant will show
Strong verbal communication skills – able to liaise at all level
Demonstrable team working skills
Excellent understanding of customer service at all levels of interaction
Excellent digital and numeracy skills
As a member of the team you will provide high quality customer service for the Learning Centre, as well as supporting the Learning Resource centre and Adult Community Learning.
Duties will include
Providing a face-to-face reception function by dealing with enquiries from service users and greeting visitors to all areas of the Learning Centre
Assisting with the setting up of training rooms and providing support to trainers
Monitoring and hosting virtual meetings and training events via Microsoft Teams
Providing information and advice as required to service users, particularly with regard people accessing our Learning Management System, receive/make telephone calls, sending and receiving e-mails and arrange for enquiries to be actioned as appropriate.
Providing hospitality for all training events, produce course materials for L&D/ACL training, process course applications for L&D/ACL
Support the running of the Learning Resource Centre
Assisting the Adult Community Learning team with general administrative and data entry duties.
Undertaking general office administrative tasks as required
The successful applicant will show
Strong verbal communication skills – able to liaise at all level
Demonstrable team working skills
Excellent understanding of customer service at all levels of interaction
Excellent digital and numeracy skills
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.