Money Advice Caseworker
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £25,621 to £27,881 per year, pro rata |
| Hours: | Part time |
| Closing date: | 17 August 2025 |
| Location: | Leicestershire, East Midlands |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Citizens Advice LeicesterShire |
| Job type: | Permanent |
| Job reference: |
Summary
Money Advice Caseworker
Salary: £25,621 (trainee) - £27,881 (qualified) pro rata (dependant on the number of hours worked pr week)
Hours: part-time
Location: Hybrid - home working (England/Wales only) and based at a Leicestershire branch.
Contract: Permanent.
Who We are
Citizens Advice LeicesterShire’s purpose is “Sharing knowledge to transform lives.” We listen, act, and empower people with high-quality advice. Guided by our values—we care, we help, we excel, we challenge—last year we helped over 31,000 people secure £14 million in income.
About the role
Our Money Advice Service helps local residents struggling with debt. As a trusted caseworker, you will help clients understand their options, navigate complex processes like bankruptcy and Debt Relief Orders, and regain financial control. You will manage a varied caseload, providing expert advice, maximising client income, and negotiating with creditors to find sustainable solutions.
What you’ll bring
You are an empathetic communicator who explains complex information simply. As a resourceful and adaptable problem-solver, you effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn. Specialist debt advice training is an advantage, but full support is provided for you to become qualified.
Why work with us?
Make a direct impact in your community. We invest in your growth with ongoing training and development, and you’ll join a talented, collaborative team where your contributions make a real difference.
To apply
Closing date: Midnight, 31st July 2025.
Interviews: 11th and 12th August 2025.
This post is subject to a standard Disclosure and Barring Service check. Please note that we do not accept CVs.
Salary: £25,621 (trainee) - £27,881 (qualified) pro rata (dependant on the number of hours worked pr week)
Hours: part-time
Location: Hybrid - home working (England/Wales only) and based at a Leicestershire branch.
Contract: Permanent.
Who We are
Citizens Advice LeicesterShire’s purpose is “Sharing knowledge to transform lives.” We listen, act, and empower people with high-quality advice. Guided by our values—we care, we help, we excel, we challenge—last year we helped over 31,000 people secure £14 million in income.
About the role
Our Money Advice Service helps local residents struggling with debt. As a trusted caseworker, you will help clients understand their options, navigate complex processes like bankruptcy and Debt Relief Orders, and regain financial control. You will manage a varied caseload, providing expert advice, maximising client income, and negotiating with creditors to find sustainable solutions.
What you’ll bring
You are an empathetic communicator who explains complex information simply. As a resourceful and adaptable problem-solver, you effectively manage a challenging caseload in a fast-paced environment. You must be a team player, open to feedback and keen to learn. Specialist debt advice training is an advantage, but full support is provided for you to become qualified.
Why work with us?
Make a direct impact in your community. We invest in your growth with ongoing training and development, and you’ll join a talented, collaborative team where your contributions make a real difference.
To apply
Closing date: Midnight, 31st July 2025.
Interviews: 11th and 12th August 2025.
This post is subject to a standard Disclosure and Barring Service check. Please note that we do not accept CVs.