CEDA Project Lead
| Dyddiad hysbysebu: | 18 Gorffennaf 2025 |
|---|---|
| Cyflog: | £35,000 i £37,000 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Awst 2025 |
| Lleoliad: | Derbyshire, East Midlands |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Citizens Advice Derbyshire Districts |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CADD - CEDA |
Crynodeb
Hours: Full-time (37 hours per week – some flexible working)
Location: Ilkeston, Matlock or Chesterfield (hybrid mix of home and office working) Contract: Permanent
Salary: £35,000 - 37,000 per annum
Do you have the experience and leadership skills to manage a top performing telephone team delivering high quality debt advice?
About the Role:
We are looking for an experienced and highly motivated individual to lead our new national telephone based Consumer Energy Debt Advice (CEDA) service. In this role you will oversee day-to-day operations, ensure service delivery meets contractual KPIs, and provide line management and expert technical supervision to your staff. You'll work closely with internal teams and external partners to ensure that clients receive accurate, empathetic, and effective debt advice in line with the MaPS standards
Who we are looking for:
The ideal candidate will be an experienced and knowledgeable debt advice professional with at least two years’ experience delivering FCA-regulated money advice. You will have previously worked as a technical supervisor or project manager within a debt advice setting and bring a strong track record of providing high-quality advice services. Your performance management skills will be well developed, with a clear ability to lead teams in meeting key project targets and KPIs. You’ll have a solid understanding of the MaPS standards, along with excellent written and verbal communication skills. A non-judgemental and inclusive approach to leadership and communication is essential.
In addition, it would be beneficial if you have strong IT and digital skills, including the ability to pick up new systems quickly. Experience in mentoring or training staff in line with the Money Advice Learning Plan, as well as previous experience in managing or supervising a high-volume call centre environment would also be advantageous.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
• Generous annual leave: 35 days per year (pro rata), including bank holidays
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check.
To view and download the recruitment pack visit:
www.citizensadvicederbyshiredistricts.org.uk/get-involved/vacancies/
Location: Ilkeston, Matlock or Chesterfield (hybrid mix of home and office working) Contract: Permanent
Salary: £35,000 - 37,000 per annum
Do you have the experience and leadership skills to manage a top performing telephone team delivering high quality debt advice?
About the Role:
We are looking for an experienced and highly motivated individual to lead our new national telephone based Consumer Energy Debt Advice (CEDA) service. In this role you will oversee day-to-day operations, ensure service delivery meets contractual KPIs, and provide line management and expert technical supervision to your staff. You'll work closely with internal teams and external partners to ensure that clients receive accurate, empathetic, and effective debt advice in line with the MaPS standards
Who we are looking for:
The ideal candidate will be an experienced and knowledgeable debt advice professional with at least two years’ experience delivering FCA-regulated money advice. You will have previously worked as a technical supervisor or project manager within a debt advice setting and bring a strong track record of providing high-quality advice services. Your performance management skills will be well developed, with a clear ability to lead teams in meeting key project targets and KPIs. You’ll have a solid understanding of the MaPS standards, along with excellent written and verbal communication skills. A non-judgemental and inclusive approach to leadership and communication is essential.
In addition, it would be beneficial if you have strong IT and digital skills, including the ability to pick up new systems quickly. Experience in mentoring or training staff in line with the Money Advice Learning Plan, as well as previous experience in managing or supervising a high-volume call centre environment would also be advantageous.
We welcome and encourage applications from people of all backgrounds. We are proud to be a Disability Confident Employer and hold the Derbyshire LGBT+ Rainbow Accreditation.
What we offer:
We’re proud to offer a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:
• Generous annual leave: 35 days per year (pro rata), including bank holidays
• Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)
• Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks
• Contractual sick pay: depended on length of service
• Long service rewards: Extra leave and gift cards after five years of service and beyond
• Workplace pension: Auto-enrolment into our pension scheme
• Hybrid working: the option to work from home, if it works for you and for us
Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check.
To view and download the recruitment pack visit:
www.citizensadvicederbyshiredistricts.org.uk/get-involved/vacancies/