Adaptations Co-Ordinator
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £28,163 to £30,559 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Cheltenham, Gloucestershire |
| Remote working: | On-site only |
| Company: | Cheltenham Borough Council |
| Job type: | Permanent |
| Job reference: | JOB/162 |
Summary
Join Us as an Adaptations Coordinator at Cheltenham Borough Council – Helping Everybody Live Safely and Independently at Home
Are you passionate about improving lives and making a real difference in your community? Cheltenham Borough Council is looking for a proactive and detail-oriented Adaptations Coordinator to support our Disabled Facilities Grants (DFG) Team. Help residents live safely and independently in their homes by coordinating vital adaptations across all housing tenures; including homes which are rented from the council, social landlords, private landlords and privately owned.
What You’ll Do
- Be the first point of contact for referrals from Occupational Therapists and residents seeking home adaptations.
- Manage and update multiple databases including Uniform, internal spreadsheets, and Housing Services systems.
- Conduct means tests for DFG applications, handle sensitive financial data, and signpost applicants to relevant benefits.
- Liaise with internal teams and external agencies to ensure smooth processing—from asbestos surveys to land registry checks.
- Allocate referrals, support Surveyors and Grant Officers, and help determine the most suitable adaptation route.
- Maintain accurate casework records and prepare reports to support decision-making.
- Administer payments, manage shared mailboxes, and oversee web content related to DFG services.
- Handle low-level case management for straightforward DFG cases as needed.
What We’re Looking For
- A strong communicator with excellent organisational skills.
- Comfortable working with financial data and navigating multiple systems.
- A collaborative team player who can build effective relationships across departments.
- Someone who thrives in a customer-focused environment and is committed to delivering high-quality service.
We reserve the right to close applications prior to the closing date.
Are you passionate about improving lives and making a real difference in your community? Cheltenham Borough Council is looking for a proactive and detail-oriented Adaptations Coordinator to support our Disabled Facilities Grants (DFG) Team. Help residents live safely and independently in their homes by coordinating vital adaptations across all housing tenures; including homes which are rented from the council, social landlords, private landlords and privately owned.
What You’ll Do
- Be the first point of contact for referrals from Occupational Therapists and residents seeking home adaptations.
- Manage and update multiple databases including Uniform, internal spreadsheets, and Housing Services systems.
- Conduct means tests for DFG applications, handle sensitive financial data, and signpost applicants to relevant benefits.
- Liaise with internal teams and external agencies to ensure smooth processing—from asbestos surveys to land registry checks.
- Allocate referrals, support Surveyors and Grant Officers, and help determine the most suitable adaptation route.
- Maintain accurate casework records and prepare reports to support decision-making.
- Administer payments, manage shared mailboxes, and oversee web content related to DFG services.
- Handle low-level case management for straightforward DFG cases as needed.
What We’re Looking For
- A strong communicator with excellent organisational skills.
- Comfortable working with financial data and navigating multiple systems.
- A collaborative team player who can build effective relationships across departments.
- Someone who thrives in a customer-focused environment and is committed to delivering high-quality service.
We reserve the right to close applications prior to the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.