Support Worker/Health Care Assistant | East London NHS Foundation Trust

Posting date:	18 July 2025
Salary:	Not specified
Additional salary information:	£24,071 - £25,674 per annum Incl HCA
Hours:	Full time
Closing date:	17 August 2025
Location:	Hackney, E9 6AT
Company:	East London NHS Foundation Trust
Job type:	Permanent
Job reference:	7283154/363-CH7283154

Summary

JOB SUMMARY

There are eight Neighborhood Mental Health Teams linked to the primary care networks within City & Hackney working with residents with severe mental illness and complex emotional needs. The model aims to take a population health approach to mental illness and includes close collaboration with local partner agencies, including the contribution of community connectors to the team to support residents to connect with relevant local resources and services. The Neighborhood Teams provide personalized and collaborative interventions to adults in their localities with severe mental health problems and complex emotional needs.

The purpose of the job is to inspire, motivate and empower service users to achieve a better quality of life and well-being, and fulfill their personal ambitions for recovery.The post holder will put service users at the center of everything they do, and consistently deliver a high quality service that promotes and supports recovery. The post holder will provide, personal, practical and social support to residents and their carers using principles of recovery and also be aware that the impact of Social Determinants of health on the individual’s mental well being.The post holder will model hope and recovery, and work in partnership with service users in one-to-one and group settings to support them on their own journeys towards recovery.
• Act as a Recovery Champion for the service, and act as a role model for service users.
• Develop and maintain trusting, supportive and empowering relationships with service users, and their families and friends
• Provide support to service users, facilitating both one-to-one and group sessions.
• Provide practical assistance to service users.
• Motivate service users to achieve aspirational and recvery-focused outcomes.
• Empower service users to care for themselves and take control of their own recovery.
• Share coping and self-help skills with service users.
• Empower service users to strengthen or develop their social networks involving families and friends where appropriate.
• Empower service users to access individuals (e.g. Peer support workers) and groups in their local recovery community (e.g. Recovery College. MIND, voluntary sector).
• Participate in team meetings and meetings with other GPs and voluntary sector agencies.
• Participate in supervision and appraisal.
• Enhance the service user experience of the service.

Contribute to the overall performance of the service to ensure that key performance indicators are achieved.

Use Information and Communication Technology effectively and efficiently.

Participate in audit and assist with data collection for research.

Undertake Trust mandatory training and relevant training identified through supervision and appraisal.



Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.



Kindly refer to the job description and person specification that is attached to the vacancy profile.


This advert closes on Monday 21 Jul 2025