Capacity Manager | North West Ambulance Service NHS Trust

Posting date:	18 July 2025
Salary:	Not specified
Additional salary information:	£47,810 - £54,710 per annum
Hours:	Full time
Closing date:	17 August 2025
Location:	Manchester, M14 7LU
Company:	North West Ambulance Service
Job type:	Permanent
Job reference:	7358428/242-4751-LR

Summary

There is an exciting opportunity for a highly motivated individual with a passion for data and improvement to join our Trust. The role has a responsibility for ensuring the ongoing delivery of high-quality operational information to the Trust. Working within the Service Delivery Directorate, you would be responsible for developing and maintaining a systematic and integrated approach to operational planning. In addition, overseeing systems to enable various simple and complex scenario modelling to support the organisation in delivering operational optimisation. This role offers an opportunity to work across the Service Delivery Directorate, the wider Trust and external organisations to help develop the effective use of data and information to enhance decision making and operational performance.

Applicants must be educated to degree level or have equivalent experience and must possess the knowledge and experience data systems, information reporting in a large, complex organisation. The role requires highly developed data analysis and processing skills. Candidates must have experience in database, graphical information systems, business modelling and have a good knowledge of creating and using Power BI reports.

Candidates must also be excellent communicators and be able to deliver complex messages to a range of staff groups and have strong persuasion and negotiation skills to ensure that effective workforce planning becomes embedded across the Trust. A proactive problem solver with the ability to maintain a focus on detail whilst meeting challenging deadlines, you must also be able to balance multiple priorities.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure you have read the full Job Description and Person Specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.


This advert closes on Sunday 3 Aug 2025