People & Culture Advisor
| Posting date: | 18 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | EH54 8AF |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 146313 |
Summary
People & Culture Advisor
Contract: P&C Operations
Location: Livingston, EH54 8AF
Hours of work: 37.5
Contract Type: Permanent
This role plays a vital part within the People & Culture team, providing both strategic and operational support to a designated business area.
As the primary point of contact for operational managers on employee relations (ER) matters, you will deliver commercially focused, practical advice and guidance to support consistent and fair people management practices.
Job Description
Your work will be central to driving positive employee engagement and fostering a high-performance culture that reflects the organisation’s core values. You will collaborate closely with senior leaders to champion principled approaches to people management.
The position carries full responsibility for managing a diverse portfolio of ER cases—typically around 30 per month—across a workforce of approximately 2,500 placemakers. This includes handling disciplinary issues, sickness absence, grievances, and smaller-scale restructures or redundancies, with a strong emphasis on independent case management and sound judgement.
Key Responsibilities
Provide professional advice, guidance, and support to the People & Culture team and business managers on all people-related matters.
Support the People & Culture team and managers in reviewing correspondence, reports, and documentation related to employee relations (ER) issues.
Assist the People & Culture Manager in the design and delivery of People & Culture-related training for managers.
Support the People & Culture Manager in the case management and coordination of Employment Tribunal claims.
Establish and maintain clear and effective communication channels between People & Culture and key stakeholders.
Maintain up-to-date knowledge of People & Culture policies and procedures, including those of our clients, where applicable.
Contribute to the implementation of best practices in people management, with a focus on promoting equal opportunities, inclusion, and cultural diversity.
Professional and Personal Competencies/Qualifications
Experience in a strong People & Culture Generalist role.
Educated to degree level or equivalent, and/or CIPD qualified, or willing to work towards CIPD qualification.
Proven track record of successfully advising and guiding management on all aspects of people management practices.
Solid knowledge of UK employment legislation, with a basic understanding of TUPE and experience working with unions.
Experience in change management and business reorganisations.
Strong attention to detail with the ability to manage multiple projects and meet deadlines effectively.
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: P&C Operations
Location: Livingston, EH54 8AF
Hours of work: 37.5
Contract Type: Permanent
This role plays a vital part within the People & Culture team, providing both strategic and operational support to a designated business area.
As the primary point of contact for operational managers on employee relations (ER) matters, you will deliver commercially focused, practical advice and guidance to support consistent and fair people management practices.
Job Description
Your work will be central to driving positive employee engagement and fostering a high-performance culture that reflects the organisation’s core values. You will collaborate closely with senior leaders to champion principled approaches to people management.
The position carries full responsibility for managing a diverse portfolio of ER cases—typically around 30 per month—across a workforce of approximately 2,500 placemakers. This includes handling disciplinary issues, sickness absence, grievances, and smaller-scale restructures or redundancies, with a strong emphasis on independent case management and sound judgement.
Key Responsibilities
Provide professional advice, guidance, and support to the People & Culture team and business managers on all people-related matters.
Support the People & Culture team and managers in reviewing correspondence, reports, and documentation related to employee relations (ER) issues.
Assist the People & Culture Manager in the design and delivery of People & Culture-related training for managers.
Support the People & Culture Manager in the case management and coordination of Employment Tribunal claims.
Establish and maintain clear and effective communication channels between People & Culture and key stakeholders.
Maintain up-to-date knowledge of People & Culture policies and procedures, including those of our clients, where applicable.
Contribute to the implementation of best practices in people management, with a focus on promoting equal opportunities, inclusion, and cultural diversity.
Professional and Personal Competencies/Qualifications
Experience in a strong People & Culture Generalist role.
Educated to degree level or equivalent, and/or CIPD qualified, or willing to work towards CIPD qualification.
Proven track record of successfully advising and guiding management on all aspects of people management practices.
Solid knowledge of UK employment legislation, with a basic understanding of TUPE and experience working with unions.
Experience in change management and business reorganisations.
Strong attention to detail with the ability to manage multiple projects and meet deadlines effectively.
UK The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.