Spa Manager - GLA13940
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £29,793.13 to £33,574.79 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Glasgow East, G40 3HY |
| Company: | GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION |
| Job type: | Permanent |
| Job reference: | GLA13940 |
Summary
Job Description
Are you a motivated and experienced Spa Manager with a passion for wellbeing and outstanding customer service? Join our dedicated team at Refresh Spa, Emirates Arena, where you’ll ensure each client receives an exceptional standard of care — all while helping to maintain the smooth operation of our thermal and hydro spa facilities.
We are currently seeking a part-time Spa Manager to co-lead our talented team. Working closely with our existing part-time manager, you will oversee the daily operations of the spa, ensuring excellence in service delivery, team performance, and customer satisfaction.
Key Responsibilities:
• Oversee the effective daily management of Refresh Spa, ensuring smooth operations and high levels of customer satisfaction.
• Lead on therapist training and assessment, ensuring staff meet professional standards and deliver excellent treatments.
• Manage shift rotas, scheduling, and staff absence, ensuring adequate cover at all times.
• Supervise a team of spa professionals, providing guidance, support, and development opportunities to enhance performance.
• Allocate duties and responsibilities within the team, ensuring all work is completed to the highest standards, within set timescales, and in adherence to Health & Safety regulations.
• Monitor financial performance, including income, expenditure, stock levels, and usage, ensuring financial targets are met.
• Promote spa products and packages, maximising business opportunities.
• Collaborate with our marketing team to generate content for social media and promotional campaigns to enhance brand visibility and customer engagement.
• Provide an exceptional customer service experience, responding to enquiries professionally and efficiently.
What We’re Looking For:
• Proven experience in spa, leisure or hospitality management
• Strong leadership and team management skills
• Exceptional communication and customer service abilities
• A proactive, organised approach with attention to detail
• A passion for the spa industry and delivering high-quality client experiences
What You’ll Get in Return:
At Glasgow Life, we offer more than just a job — we offer a career with purpose, benefits, and real community impact:
• 30 days’ holiday (pro rata), rising to 35 days after 5 years, plus 6.5 public holidays
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and savings at our museum shops and online store
• Cycle-to-work scheme and the option to purchase additional leave
• Free on-site parking and excellent public transport links
This is a fantastic opportunity to contribute to a well-respected spa in a high-profile venue, and the chance to help shape the future of our services.
Ready to bring your skills to Refresh Spa? We’d love to hear from you.
Diversity matters at Glasgow Life
We're determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We're a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
https://www.glasgow.gov.uk/jobevaluation for more information.
For further information about working for us please refer to our website https://www.glasgowlife.org.uk/work-with-us
Proud member of the Disability Confident employer scheme