Resident Liaison Officer
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £25,000 to £33,000 per year |
| Hours: | Full time |
| Closing date: | 16 August 2025 |
| Location: | Tottenham, London, N17 9QB |
| Company: | Daniel Owen Ltd |
| Job type: | Permanent |
| Job reference: | MSRLO_1752755950 |
Summary
Resident Liaison Officer
Based in North London
Permanent
40 hours per week
£25-33K per annum
As our RLO, you'll visit each resident prior to work commencing, introducing the company, and communicating the scope of works.
You'll assess where high risk / vulnerable residents are present and ensure the Site Manager tailors works according to the risk level and ensure that any safe working practices are adhered to.
You'll carry out property condition surveys, floor protection and appliance surveys with photographs with the resident before works start in the home and establish the individual's requirements, by carrying out an initial resident profile, documenting any points discussed and tailoring individual plans accordingly.
You'll also be responsible for booking appointments and sending letters to confirm the works and surveys booked in.
About You
Candidates will have excellent customer service experience, ideally within a social housing environment. We'd like you to have excellent communication and interpersonal skills and be able to establish and maintain effective customer relationships. Experience of working as a Resident Liaison Office is essential and EasyBOP experience is desirable.
A full driving licence and the willingness to travel North and South London is a must.
This is a full time, onsite role and there is no flexible working available.