Telesales Executive
| Dyddiad hysbysebu: | 17 Gorffennaf 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Awst 2025 |
| Lleoliad: | TN12 6UU |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Anthony Rowcliffe and son ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Telesales Executive July2025 |
Crynodeb
Rowcliffe is Britain's leading importer and distributor of fine foods to the specialist Independent trade.
The story begins in 1967 with the young Anthony Rowcliffe resolving to change British attitudes to cheese. Having discovered artisanal cheeses from small producers at a French market, he set off in 1966, armed with his best schoolboy French to sell red wax English cheeses in France. Returning with quality speciality cheeses from all over Europe he went on to conquer the UK market and the cheese available today is thanks to Anthony’s campaign to champion and support small producers.
We are proud to say that our wider expertise in selling British and Continental cheese continues to secure prestigious invitations to be represented on judging panels for the British Cheese Awards (BCA), World Cheese Awards (WCA), Great Yorkshire Show, Global Cheese Awards, International Cheese Awards along with the high profile Concours Général cheese judging competition in France.
Our business turnover is circa £20M and around half of this is with premium multiples – M&S, Waitrose, Booths and Ocado. The other £10M is with the independents and foodservice.
As Telesales Executive at Rowcliffe [part of Lactalis Group], you will be fully responsible and accountable for taking accurate orders, through inbound and outbound telesales calls to existing, lapsed and potential costumers, working closely with the Area Sales Managers
You will be required to comply with all Company policies and procedure without fail, including Health & Safety, BRC food standards and Codes of Practice.
Job Overview
We are seeking a motivated and enthusiastic Telesales Executive to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for sales. As a Telesales Executive, you will be responsible for reaching out to potential customers, promoting our products and services, and generating leads. This role requires a proactive approach and the ability to engage effectively with clients over the phone.
Responsibilities
This is an outline job description and employees are expected to undertake other duties as directed. It is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
Answering incoming calls and dealing with enquiries in a professional manner.
Making daily outgoing calls to achieve targets as per key performance indicators.
Ensuring all customer data handled is of the highest quality and is accurately maintained in the customer database and in line with GDPR.
Maintaining the quality of each sales call to the highest level of professionalism.
Work co-operatively with colleagues to ensure that the telesales function operates consistently and effectively.
Help and support other departments to achieve overall Company goals.
Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standard.
General office administration and working best practices.
Undertake such other duties as may be required from time to time that reasonably fall within the scope of the post.
Requirements
Proven experience in telemarketing or sales is preferred.
Strong verbal communication skills in English; proficiency in Spanish is an advantage.
Familiarity with Salesforce or similar CRM software is desirable.
Ability to engage customers effectively and build rapport over the phone.
Excellent organisational skills and attention to detail.
A positive attitude with a strong desire to succeed in a sales environment.
Ability to work independently as well as part of a team.
If you are looking for an exciting opportunity in telemarketing and have the skills we are seeking, we encourage you to apply!
The story begins in 1967 with the young Anthony Rowcliffe resolving to change British attitudes to cheese. Having discovered artisanal cheeses from small producers at a French market, he set off in 1966, armed with his best schoolboy French to sell red wax English cheeses in France. Returning with quality speciality cheeses from all over Europe he went on to conquer the UK market and the cheese available today is thanks to Anthony’s campaign to champion and support small producers.
We are proud to say that our wider expertise in selling British and Continental cheese continues to secure prestigious invitations to be represented on judging panels for the British Cheese Awards (BCA), World Cheese Awards (WCA), Great Yorkshire Show, Global Cheese Awards, International Cheese Awards along with the high profile Concours Général cheese judging competition in France.
Our business turnover is circa £20M and around half of this is with premium multiples – M&S, Waitrose, Booths and Ocado. The other £10M is with the independents and foodservice.
As Telesales Executive at Rowcliffe [part of Lactalis Group], you will be fully responsible and accountable for taking accurate orders, through inbound and outbound telesales calls to existing, lapsed and potential costumers, working closely with the Area Sales Managers
You will be required to comply with all Company policies and procedure without fail, including Health & Safety, BRC food standards and Codes of Practice.
Job Overview
We are seeking a motivated and enthusiastic Telesales Executive to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for sales. As a Telesales Executive, you will be responsible for reaching out to potential customers, promoting our products and services, and generating leads. This role requires a proactive approach and the ability to engage effectively with clients over the phone.
Responsibilities
This is an outline job description and employees are expected to undertake other duties as directed. It is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
Answering incoming calls and dealing with enquiries in a professional manner.
Making daily outgoing calls to achieve targets as per key performance indicators.
Ensuring all customer data handled is of the highest quality and is accurately maintained in the customer database and in line with GDPR.
Maintaining the quality of each sales call to the highest level of professionalism.
Work co-operatively with colleagues to ensure that the telesales function operates consistently and effectively.
Help and support other departments to achieve overall Company goals.
Keep up to date with information, training, and development opportunities appropriate to maintaining and developing professional service standard.
General office administration and working best practices.
Undertake such other duties as may be required from time to time that reasonably fall within the scope of the post.
Requirements
Proven experience in telemarketing or sales is preferred.
Strong verbal communication skills in English; proficiency in Spanish is an advantage.
Familiarity with Salesforce or similar CRM software is desirable.
Ability to engage customers effectively and build rapport over the phone.
Excellent organisational skills and attention to detail.
A positive attitude with a strong desire to succeed in a sales environment.
Ability to work independently as well as part of a team.
If you are looking for an exciting opportunity in telemarketing and have the skills we are seeking, we encourage you to apply!