Customer Service Advisor (ASB - Social Housing)
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £19.0 to £22.0 per hour |
| Additional salary information: | £19-£22 per hour |
| Hours: | Part time |
| Closing date: | 24 July 2025 |
| Location: | Manchester, Greater Manchester, BL1 1SX |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4708351_1752743036 |
Summary
We're seeking a Customer Service Advisor to join our Manchester-based Social Housing client on a 2 month temporary contract, supporting their Anti-Social Behaviour team on a part-time basis (20 hours per week, Mon, Tues, Weds).
Your new role
- Triaging first stage reports of ASB and other tenancy breaches from customers via telephone, face to face or email - gathering comprehensive information during customer contact, assessing the risk to each case and identifying possible safeguarding or high-risk concerns
- Handling incoming enquiries regarding ongoing or new cases, providing advice, signposting where appropriate or completing assessments where case escalation may be required
- Providing general admin support including copying, scanning case files and posting mail
- Working in partnership with other service teams to ensure high levels of customer satisfaction
What you'll need to succeed
- Experience in a social housing environment with an understanding of Anti-Social Behaviour, other tenancy breaches and housing sector knowledge
- Experience in a customer care/contact environment
- Active listening skills, ability to show empathy and patience when communicating with distressed customers
- Good organisational with the ability to manage conflicting priorities
- Strong IT skills
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Part time contract with set working days per week
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk