Customer Service Advisor (ASB - Social Housing)
| Dyddiad hysbysebu: | 17 Gorffennaf 2025 |
|---|---|
| Cyflog: | £19.0 i £22.0 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £19-£22 per hour |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Manchester, Greater Manchester, BL1 1SX |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4708351_1752743036 |
Crynodeb
We're seeking a Customer Service Advisor to join our Manchester-based Social Housing client on a 2 month temporary contract, supporting their Anti-Social Behaviour team on a part-time basis (20 hours per week, Mon, Tues, Weds).
Your new role
- Triaging first stage reports of ASB and other tenancy breaches from customers via telephone, face to face or email - gathering comprehensive information during customer contact, assessing the risk to each case and identifying possible safeguarding or high-risk concerns
- Handling incoming enquiries regarding ongoing or new cases, providing advice, signposting where appropriate or completing assessments where case escalation may be required
- Providing general admin support including copying, scanning case files and posting mail
- Working in partnership with other service teams to ensure high levels of customer satisfaction
What you'll need to succeed
- Experience in a social housing environment with an understanding of Anti-Social Behaviour, other tenancy breaches and housing sector knowledge
- Experience in a customer care/contact environment
- Active listening skills, ability to show empathy and patience when communicating with distressed customers
- Good organisational with the ability to manage conflicting priorities
- Strong IT skills
What you'll get in return
- Weekly pay
- Competitive hourly rates
- Option to be paid PAYE or Umbrella
- Part time contract with set working days per week
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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