Shipping Coordinator
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 16 August 2025 |
| Location: | OX16 4XS |
| Remote working: | On-site only |
| Company: | Fortress Technology (Europe) Limited |
| Job type: | Permanent |
| Job reference: | SC17072025NMT |
Summary
This individual will be providing support to the Sales & Service Teams.
They will be required to generate, in a timely fashion, all supporting documentation (i.e. shipping documents, packing lists, Invoices), process and co-ordinate the despatch of goods and incoming returns at our Banbury site.
The individual must have an eye for detail with a desire to improve processes and efficiency.
Liasing with the Internal Sales, Parts, and Service teams to deliver parts and equipment Direct to UK customer Sites.
- Producing Packing Lists and Delivery notes.
- Liasing with forwarders to make timely collections/deliveries at the best value.
As UK Deliveries +:
- Document creation – Certificate of Origin, EUR 1, Ata Carnet, LOC – Working with the chamber of commerce.
- Commercial Invoice generation.
- Working with forwarding agents to ensure they have all info for customs clearance.
- Arranging FCA Collections.
- Producing Proof of Export documentation.
- Processing of customer orders
- Tracking orders as they move through the process and monitoring what is due for shipping.
- Progressing/tracking overdue orders and updating Parts/Sales/Customers
- Moving to Delivery.
- Passing to finance for invoice creation.
- General day to day admin duties for
Operations and Sales.
- Up to date and accurate customer information on database.
- Liaise with internal departments/external customers to arrange the relevant documentation for items to be returned/Inspected.
- Arrange collections where needed.
- Work with Goods In out to ensure items are expected and dealt with when returned.
Accurate records of all Fortress Stock supplied to customers for:
• Demonstration
• Evaluation
• Hire purposes.
Personal attributes - the jobholder will need to demonstrate:
• Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).
• confidentiality and integrity.
• An understanding of Chamber of commerce processes and Incoterms.
• flexibility and the ability to respond well to change and pressure.
• ability to positively influence and build effective relationships.
• a personable approach with a good telephone and communication skills.
• self-motivation and energy.
• strong planning and organisation skills.
• a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
• Excellent communication skills.
Specific Skills
• Microsoft Word, Excel.
• Outlook Email or similar system.
• Use of a CRM system.
• Experienced with generating and processing Export Documentation.
• Use of Sage, SAP or similar accounts package – desirable but not essential.
Working Hours & Benefits
• Working Monday to Friday, 8.45am to 4.45pm.
• 25 days annual leave plus bank holidays.
• Company Pension (you 5% / Fortress 3%).
• Eyecare scheme.
• Cycle to work scheme.
• Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.
• Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.
• Training – full induction and providing ongoing training relevant to job role.
• Opportunities for career development via a development plan.
They will be required to generate, in a timely fashion, all supporting documentation (i.e. shipping documents, packing lists, Invoices), process and co-ordinate the despatch of goods and incoming returns at our Banbury site.
The individual must have an eye for detail with a desire to improve processes and efficiency.
Liasing with the Internal Sales, Parts, and Service teams to deliver parts and equipment Direct to UK customer Sites.
- Producing Packing Lists and Delivery notes.
- Liasing with forwarders to make timely collections/deliveries at the best value.
As UK Deliveries +:
- Document creation – Certificate of Origin, EUR 1, Ata Carnet, LOC – Working with the chamber of commerce.
- Commercial Invoice generation.
- Working with forwarding agents to ensure they have all info for customs clearance.
- Arranging FCA Collections.
- Producing Proof of Export documentation.
- Processing of customer orders
- Tracking orders as they move through the process and monitoring what is due for shipping.
- Progressing/tracking overdue orders and updating Parts/Sales/Customers
- Moving to Delivery.
- Passing to finance for invoice creation.
- General day to day admin duties for
Operations and Sales.
- Up to date and accurate customer information on database.
- Liaise with internal departments/external customers to arrange the relevant documentation for items to be returned/Inspected.
- Arrange collections where needed.
- Work with Goods In out to ensure items are expected and dealt with when returned.
Accurate records of all Fortress Stock supplied to customers for:
• Demonstration
• Evaluation
• Hire purposes.
Personal attributes - the jobholder will need to demonstrate:
• Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).
• confidentiality and integrity.
• An understanding of Chamber of commerce processes and Incoterms.
• flexibility and the ability to respond well to change and pressure.
• ability to positively influence and build effective relationships.
• a personable approach with a good telephone and communication skills.
• self-motivation and energy.
• strong planning and organisation skills.
• a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
• Excellent communication skills.
Specific Skills
• Microsoft Word, Excel.
• Outlook Email or similar system.
• Use of a CRM system.
• Experienced with generating and processing Export Documentation.
• Use of Sage, SAP or similar accounts package – desirable but not essential.
Working Hours & Benefits
• Working Monday to Friday, 8.45am to 4.45pm.
• 25 days annual leave plus bank holidays.
• Company Pension (you 5% / Fortress 3%).
• Eyecare scheme.
• Cycle to work scheme.
• Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.
• Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.
• Training – full induction and providing ongoing training relevant to job role.
• Opportunities for career development via a development plan.