Emergency Call Handler
| Dyddiad hysbysebu: | 15 Gorffennaf 2025 |
|---|---|
| Cyflog: | £29,361.00 i £30,396.00 bob blwyddyn, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | 29361 - 30396 |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 28 Gorffennaf 2025 |
| Lleoliad: | Leyland, PR25 2LW |
| Cwmni: | Vacancy Filler |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | JUL20255292 |
Crynodeb
Now Hiring: Emergency Call Handler (Part Time, Permanent)Department: Progress LifelineSalary: £29,361 - £30,396 (pro rata, based on 36.25 hours per week)Location: LeylandHours: 12 - 18 hours per week (Evening’s & Weekends)Contract: Permanent Make a Real Difference in Real TimeAt Progress Lifeline, we believe not all heroes wear capes-some wear headsets. We’re looking for five compassionate and committed individuals to join our award-winning team as Emergency Call Handlers.In this vital role, you’ll be the first point of contact for people in need-handling emergency calls, supporting vulnerable individuals, and coordinating urgent responses. Whether it’s a housing emergency, a personal alarm activation, or a call from a concerned carer, you’ll be there to help. About Progress LifelineWe’re an award-winning provider of personal alarm and telecare services, supporting over 65,000 customers for more than 30 years. Our services include:24/7 telecare monitoring and emergency responseEmergency home responseOut-of-hours contact centre support for housing providers and local authoritiesInstallation and maintenance of personal alarms and telecare devices About the RoleAs an Emergency Call Handler you’ll work on a permanent, part-time basis, providing essential support during weekday evenings and weekends. You’ll be part of a flexible working arrangement, with shifts available between 4pm-9pm Monday to Friday and 8am-9pm on weekends. You can choose to work between 12 and 18 hours per week, with exact days and times to be discussed and agreed upon at interview.In this rewarding and fast-paced role, you’ll be the first point of contact for people in urgent need-responding to calls that range from personal emergencies to housing and environmental issues. You’ll provide reassurance, coordinate emergency responses, and ensure the right support is delivered quickly and effectively.You’ll also handle calls from carers, family members, and professionals, showing empathy and professionalism at all times. Alongside this, you’ll accurately record information across multiple systems and support the wider team with administrative tasks. What We’re Looking ForYou don’t need superhero powers-just the right mindset. We’re looking for individuals who are:Excellent communicators with a clear and confident telephone mannerTech-savvy with strong IT skillsCalm under pressure and passionate about helping othersCustomer-focused and empathetic What You’ll GetCompetitive salary, regularly benchmarked26 days annual leave (pro rata), rising with serviceBirthday leave and volunteering timeOngoing training and development opportunitiesA chance to be part of a team that truly makes a difference How to applyClick Apply Now, upload your CV, and complete our short application form!Closing date: 09:00am, Monday 28th July 2025Telephone assessments: Ongoing as applications are receivedFace-to-face interviews: Week commencing 4th August 2025 This is more than just a job-it’s your chance to be someone’s lifeline. If you’re passionate about people and purpose, we’d love to hear from you.Questions? Contact the Recruitment Team at: Recruitment@progressgroup.org.uk We’re committed to building a diverse and inclusive workplace. We welcome applications from all colleagues, especially those from underrepresented groups.