Service Desk Apprentice

Summary

While learning with GLL your role will include:

â— Providing excellent customer service for colleagues across the business

â— Triaging and managing incoming enquiries and supporting resolving as required

â— Handling support calls and tickets logged by the business

â— Maintaining accurate records and adhering to GLLs policy and procedures

â— Working with a team that is integral in supporting the business on a daily basis

GLL has a great range of benefits for its employees:

â— A Values driven organisation with learning & development to support career development

â— Discounted gym membership for you and your partner

â— Discounts across thousands of retailers (GLL Extras)

â— 25% off Red Letter Days & Buy A Gift

â— 20% off GLL spa experience treatments and associated products.

â— Ride to work scheme

â— Free eye tests and discounted glasses

â— Good Pension schemes

â— Exclusive discounts on our villas in Portugal & Ski Chalets in Bulgaria

â— Health assurance

â— We are an inclusive employer. We seek and welcome diversity in our teams.

At GLL, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship Qualification over the course of 15 months.