Senior EUC Desktop Technician
| Posting date: | 10 June 2025 |
|---|---|
| Salary: | £29,970.00 to £36,483.00 per year |
| Additional salary information: | £29970.00 - £36483.00 a year |
| Hours: | Full time |
| Closing date: | 22 June 2025 |
| Location: | Nottingham, NG7 2UH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9164-25-1209 |
Summary
To troubleshoot and resolve support incidents escalated to the EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident. To participate and contribute to desktop/network surveys in order to facilitate installations and moves, ensuring the data cabling infrastructure is secure and follows all Digital Services infrastructure standards. To provide EUC technicians with technical leadership direction and advice when required, helping with the training needs of the team and individuals. To act as a project lead for projects within the EUC teams remit. To work closely with users, colleagues and third party suppliers in identifying, investigating and resolving complex problems with live systems. To contribute to the problem process and to assist in the escalation of such to 3rd line support teams ensuring they are regularly reported on for progress. To ensure that all work carried out by the EUC team complies with appropriate local, national and/or internationally recognised standards. To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team. To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and system management tools and keep abreast of NHS IT guidelines, following those policies including IT security and data protection. When required, ensure documents (knowledge base) and call flows have been implemented within the Call Management System in order to assist teams in troubleshooting. Identify trends and issues of concern in order to suggest service improvements and in turn implement these with the Technical Support manager to improve the service. Contribute to the business continuity and disaster recovery plan for the Technical Operations team. To ensure when on call you are available to respond effectively and efficiently. Ensure business as usual services are maintained 24/7 protecting the live environment. To keep adequate peripheral/network spares, routinely running stock takes, and escalating of any low stock. Deputise for EUC Team Leader as required. To undertake any other duties that may reasonably be required.