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Carelink Service Co-Ordinator
| Posting date: | 30 May 2025 |
|---|---|
| Salary: | £31,944.00 to £34,937.00 per year |
| Additional salary information: | £31944.00 - £34937.00 a year |
| Hours: | Full time |
| Closing date: | 09 June 2025 |
| Location: | London, NW1 0PE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9333-25-0702 |
Summary
1.0 Supervising duties 1.1 To have supervisory responsibility for CHSWs in their work, inclusive of carrying out regular supervision. The post holder will be required to manage CHSWs and their workload within a geographical arear and monitor quality and performance of support workers and where necessary initiate informal HR policies and process. This may involve return to work meetings after staff absence. Performance monitoring would include but not limited to: Adhesion to local and trust policies and guidelines, that apply to the service and ensure that delivery of support meets the service standard Effective verbal communication with clients, families, colleagues and professionals working alongside Carelink Supporting enabling theory at all times for appropriate client Clear and accurate client records both written and electronic as required according to local policies Appropriate use of client filling system To coordinate the use of resources where required, eg Oyster cards, PPE 1.2 To supervise the shift and be the link person for the Community Health Support Workers (CHSW) by providing advice and support as and when needed 1.3 When supervising the shift - to oversee the rostering of shifts and ensure scheduled visits are delivered in order to meet the needs of the clients 1.4 To take an active role in the appointed community locality when not undertaking the admin function by supervising shifts, conducting reviews, quality checks, competency assessments and where required support and train staff 1.5 To undertake visits to clients homes independently as the locality co-ordinator and ensure first visits assessments, risk assessments and care plan reviews are carried out in a timely manner 1.6 To take daily handover of clients progress from CHSWs and where appropriate report back to the deputy manager/clinical co-ordinator and other staff members in the team or any change in clients condition or environment that may present health and safety and / or clinical issues for clients or other professionals 1.7 To liaise with outside agencies such as Treating therapist, Adult Social Care, Adult Community Nursing and Specialist Palliative Care Team and hospital Accident and Emergency and Acute Medical Unit wards as required 1.8 To monitor Carelink staff and ensure a high quality professional service is maintained i.e. adherence of uniform policy, health and safety, Infection control, information governance and recording client progress on SystmOne 1.9 To lead on orientation and induction of new members of staff, including assessing staff competencies through a set framework as guided by the Carelink clinical co-ordinator 1.10 To understand and ensure the potholder and the team adheres to local and trust policies and guidelines that apply to the service and ensure that delivery of support meets the service standard 1.11 To carryout audits and client feedback on the service by conducting Carelink quality assurance questionnaires and friends and family test. 1.12 To be the named key worker and establish, maintain effective communication with the client, their family, referring teams