Casework Coordinator
| Dyddiad hysbysebu: | 22 Ebrill 2025 |
|---|---|
| Cyflog: | £25,080 i £26,400 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Mai 2025 |
| Lleoliad: | LE3 1UT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | RAF Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Casework Coordinator
£25080 - £26400 37.5hrs per week
Leicester based LE3 1UT
Benefits include:
Up to 42 days annual leave, life insurance and sick pay
Enrolment in health cash back plan to cover every day healthcare needs
Refer a Friend Bonus
Cycle to work scheme / close to park and ride at Leicester Forest East
Subsidised short breaks at selected RAFA Accommodation
About us
The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
The Casework Coordinator provides a wide range of support and information to beneficiaries and volunteers. Responsible for data input and welfare case creation into our CRM system (we use Salesforce) and other platforms, the role requires high levels of emotional intelligence, creativity, resourcefulness, and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support to vulnerable RAF community members. Working closely with a team of Casework Officers, you will have responsibilities which include
Produce detailed accounts of welfare conversations and support the Casework Officers in case management and progression.
Provide excellent customer service to resolve, support or refer queries in relation to a wide variety of subjects.
Identify and handle vulnerable persons in an appropriate manner
Take responsibility for welfare checks on beneficiaries receiving support
Provide safeguarding referrals to external organisations, including the local authority, for our beneficiaries. Ensure timely follow-ups and record all communications
Research in depth quotations to progress applications for beneficiaries, recommending alternative sources of support where necessary.
About you
This is role is ideally suited to someone with experience in dealing with emotive and sensitive issues, for example a GP receptionist, caseworker or support worker. You will need to have a high level of emotional resilience to manage the potentially emotional demands of the role along with a confident, professional and warm telephone manner. We use a variety of up-to-date IT so you will need to be highly proficient in the use of databases and CRM systems along with Microsoft Office. With a broad range of administration experience, and the ability to communicate effectively using an excellent standard of accuracy, fluency, grammar and expression (written and verbal), you will thrive in a role where you will be supporting people who really need our help.
Want to join us?
You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out, please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification.
To apply
Please send your cover letter and CV to jobs@rafa.org.uk
Closing Date 8am Wednesday 14 May
Interview Date Wednesday 21 May
The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.
£25080 - £26400 37.5hrs per week
Leicester based LE3 1UT
Benefits include:
Up to 42 days annual leave, life insurance and sick pay
Enrolment in health cash back plan to cover every day healthcare needs
Refer a Friend Bonus
Cycle to work scheme / close to park and ride at Leicester Forest East
Subsidised short breaks at selected RAFA Accommodation
About us
The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
The Casework Coordinator provides a wide range of support and information to beneficiaries and volunteers. Responsible for data input and welfare case creation into our CRM system (we use Salesforce) and other platforms, the role requires high levels of emotional intelligence, creativity, resourcefulness, and a positive attitude to working with a variety of people at all levels to provide exceptional levels of support to vulnerable RAF community members. Working closely with a team of Casework Officers, you will have responsibilities which include
Produce detailed accounts of welfare conversations and support the Casework Officers in case management and progression.
Provide excellent customer service to resolve, support or refer queries in relation to a wide variety of subjects.
Identify and handle vulnerable persons in an appropriate manner
Take responsibility for welfare checks on beneficiaries receiving support
Provide safeguarding referrals to external organisations, including the local authority, for our beneficiaries. Ensure timely follow-ups and record all communications
Research in depth quotations to progress applications for beneficiaries, recommending alternative sources of support where necessary.
About you
This is role is ideally suited to someone with experience in dealing with emotive and sensitive issues, for example a GP receptionist, caseworker or support worker. You will need to have a high level of emotional resilience to manage the potentially emotional demands of the role along with a confident, professional and warm telephone manner. We use a variety of up-to-date IT so you will need to be highly proficient in the use of databases and CRM systems along with Microsoft Office. With a broad range of administration experience, and the ability to communicate effectively using an excellent standard of accuracy, fluency, grammar and expression (written and verbal), you will thrive in a role where you will be supporting people who really need our help.
Want to join us?
You may find it helpful to have a look at our website and social media to find out more about who we are and what we do. To make your application really stand out, please take some time to include a cover letter to tell us how your skills and experience align with our role profile and person specification.
To apply
Please send your cover letter and CV to jobs@rafa.org.uk
Closing Date 8am Wednesday 14 May
Interview Date Wednesday 21 May
The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.