Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Welfare Benefits Caseworker
| Dyddiad hysbysebu: | 03 Ebrill 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 03 Mai 2025 |
| Lleoliad: | ST4 7NY |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Disability Solutions West Midlands |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Disability Solutions West Midlands are seeking to recruit a Welfare Benefits Caseworker to support people with disabilities living in Stoke-on-Trent to secure appropriate welfare benefits and to challenge unfavourable benefit decisions. Based at Disability Solutions HQ (North Staffordshire Medical Institute in Hartshill), the successful candidate will have proven successful experience of working in the welfare benefits advice sector and will have an excellent working knowledge and experience of the welfare benefits system.
This 37hrs per week post is worked on a hybrid basis (home-based/office-based Mon-Fri) with a starting salary of £25,012 with employer pension contribution, Enhanced Employee Assistance Programme, and other workplace benefits.
Refresher training will be provided for the right candidate. If you are interested in applying to join our progressive grassroots charity, please contact Mr D Lovatt at: dlovatt@disability-solutions.net for job descriptions/person specifications and application form, or go to www.disabilitysolutions.org.uk to download. We warmly welcome applications from ex-military personnel.
Closing date for applications is 9am Monday 19th May 2025, with interviews to be held on Friday 23rd May 2025 at Disability Solutions HQ. Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:
“What are the main issues facing people with disabilities and long-term health conditions in Stoke-on-Trent, and how has Welfare Reform impacted upon their lives?”
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Completed application forms to be marked Private & Confidential and posted for the attention of Mandy Rollins at Disability Solutions HQ, North Staffordshire Medical Institute, Hartshill Rd, Hartshill, Stoke-on-Trent, ST4 7NY [ST4 7NX for Satnav].
JOB DESCRIPTION INFORMATION:
Welfare Benefits Caseworker - will deliver high quality information, advice, and guidance to people with disabilities, helping them to negotiate the pathways of the welfare benefit system with special emphasis on, PIP claims, ESA claims, UC sanctions, DLA, and Carers Allowance. The support offered by Welfare Benefits Caseworker will include form completion, and completion of Mandatory Reconsiderations. Also offering information/signposting/referral regarding health and social care services, and appropriate community assets. Welfare Benefit Caseworker will support the positive promotion and raised profile of the Service with other professionals and with client groups. They will be expected to establish and take responsibility for managing their own caseload.
Key Responsibilities of the Welfare Benefits Caseworker:
1. To work as a member of the DSWM Advice Team, giving advice and guidance to clients regarding welfare benefits and other related issues that they may arise.
2. To undertake benefit checks for clients and to advise/support clients regarding benefit applications (undertake form completions, Mandatory Reconsiderations), supporting appropriate benefit claims and processing based on medical evidence and information provided by the client.
3. The Welfare Benefit Caseworker will occasionally attend appropriate outreach clinics and events as required.
4. To maintain appropriate and up-to-date records relating to the clients related activity and interventions within their caseload, ensuring that follow-up procedures are followed to ensure quality and client satisfaction.
5. The Welfare Benefit Caseworker will establish good working relationships with appropriate partners, professionals, and agencies to ensure consistency of working and avoid duplication of effort.
6. To ensure that suitable confidentiality and data protection procedures are followed at all times, and to manage and prioritise their own workload in agreement with the line manager, to participate in regular team meetings and work as part of a team to ensure the smooth and effective running of DSWM.
7. To maintain the highest standards of conduct at all times. To carry out the duties of the post with strict adherence to all DSWM policies and procedures, to consult and liaise with the line manager with regards to the key aspects of the work, and to supply monthly statistics and other information as required.
8. The Welfare Benefits Caseworker will raise awareness with the line manager / CEO any health and safety issues affecting themselves, colleagues and clients.
Disability Solutions expects all its staff to maintain the highest standards in terms of presentation, client satisfaction, interpersonal relationships and integrity and will support all staff to achieve these. This job description is not exhaustive, and the post holder may from time to time be asked to undertake other duties appropriate to their overall role as requested by the line manager / mentor / CEO.
Staff Development
1. All staff undergo an induction programme that gives clear guidance of the aims and values of the organisation and acceptable standards of performance and behaviour in carrying out their role.
2. The post holder will receive regular one-to-one supervision and support in line with DSWM policy.
3. Further training opportunities for professional and personal development will be provided, as appropriate and according to identified need.
This 37hrs per week post is worked on a hybrid basis (home-based/office-based Mon-Fri) with a starting salary of £25,012 with employer pension contribution, Enhanced Employee Assistance Programme, and other workplace benefits.
Refresher training will be provided for the right candidate. If you are interested in applying to join our progressive grassroots charity, please contact Mr D Lovatt at: dlovatt@disability-solutions.net for job descriptions/person specifications and application form, or go to www.disabilitysolutions.org.uk to download. We warmly welcome applications from ex-military personnel.
Closing date for applications is 9am Monday 19th May 2025, with interviews to be held on Friday 23rd May 2025 at Disability Solutions HQ. Successful applicants will be required to prepare a 7-minute presentation to deliver at interview regarding:
“What are the main issues facing people with disabilities and long-term health conditions in Stoke-on-Trent, and how has Welfare Reform impacted upon their lives?”
Candidates are asked to bring their presentation on a data stick. A laptop and projector will be ready for candidates to use on the day of the interview.
Completed application forms to be marked Private & Confidential and posted for the attention of Mandy Rollins at Disability Solutions HQ, North Staffordshire Medical Institute, Hartshill Rd, Hartshill, Stoke-on-Trent, ST4 7NY [ST4 7NX for Satnav].
JOB DESCRIPTION INFORMATION:
Welfare Benefits Caseworker - will deliver high quality information, advice, and guidance to people with disabilities, helping them to negotiate the pathways of the welfare benefit system with special emphasis on, PIP claims, ESA claims, UC sanctions, DLA, and Carers Allowance. The support offered by Welfare Benefits Caseworker will include form completion, and completion of Mandatory Reconsiderations. Also offering information/signposting/referral regarding health and social care services, and appropriate community assets. Welfare Benefit Caseworker will support the positive promotion and raised profile of the Service with other professionals and with client groups. They will be expected to establish and take responsibility for managing their own caseload.
Key Responsibilities of the Welfare Benefits Caseworker:
1. To work as a member of the DSWM Advice Team, giving advice and guidance to clients regarding welfare benefits and other related issues that they may arise.
2. To undertake benefit checks for clients and to advise/support clients regarding benefit applications (undertake form completions, Mandatory Reconsiderations), supporting appropriate benefit claims and processing based on medical evidence and information provided by the client.
3. The Welfare Benefit Caseworker will occasionally attend appropriate outreach clinics and events as required.
4. To maintain appropriate and up-to-date records relating to the clients related activity and interventions within their caseload, ensuring that follow-up procedures are followed to ensure quality and client satisfaction.
5. The Welfare Benefit Caseworker will establish good working relationships with appropriate partners, professionals, and agencies to ensure consistency of working and avoid duplication of effort.
6. To ensure that suitable confidentiality and data protection procedures are followed at all times, and to manage and prioritise their own workload in agreement with the line manager, to participate in regular team meetings and work as part of a team to ensure the smooth and effective running of DSWM.
7. To maintain the highest standards of conduct at all times. To carry out the duties of the post with strict adherence to all DSWM policies and procedures, to consult and liaise with the line manager with regards to the key aspects of the work, and to supply monthly statistics and other information as required.
8. The Welfare Benefits Caseworker will raise awareness with the line manager / CEO any health and safety issues affecting themselves, colleagues and clients.
Disability Solutions expects all its staff to maintain the highest standards in terms of presentation, client satisfaction, interpersonal relationships and integrity and will support all staff to achieve these. This job description is not exhaustive, and the post holder may from time to time be asked to undertake other duties appropriate to their overall role as requested by the line manager / mentor / CEO.
Staff Development
1. All staff undergo an induction programme that gives clear guidance of the aims and values of the organisation and acceptable standards of performance and behaviour in carrying out their role.
2. The post holder will receive regular one-to-one supervision and support in line with DSWM policy.
3. Further training opportunities for professional and personal development will be provided, as appropriate and according to identified need.