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Housing Relationship Manager required for 35 hours per week, home based in the Northwest, Driver
| Posting date: | 19 March 2025 |
|---|---|
| Salary: | £59,649 per year |
| Hours: | Full time |
| Closing date: | 01 April 2025 |
| Location: | North West England, UK |
| Remote working: | Fully remote |
| Company: | Alternative Futures Group |
| Job type: | Permanent |
| Job reference: | ID:782 |
Summary
Job Title: Housing Relationship Manager
Division / Function: Estates
Reports to: Head of Estates
Responsible For: No direct reports initially. Role will encompass circa. 40 housing provider service level agreements across circa 250-300 properties. These figures may fluctuate depending upon the number of people supported by the Charity and their housing arrangements.
Key Relationships: External housing providers and commissioners, internal operational leadership team (Head of Operations, Head of Central Operations, Regional Managers Area Managers and Team Leaders)
Job Purpose
As the Housing Relationship Manager at Alternative Futures Group, you will be responsible for holding the key account relationships with external housing providers that we work in partnership with.
You will need to be a proactive and tenacious person with experience in the housing and social care sector and have a passion to make a difference in the lives of adults with Learning Disabilities and/or Mental Health needs.
Within the role you will ensure that any issues relating to property standards, repairs and cyclical works are escalated appropriately and a resolution is reached.
You will ensure that Service Level Agreements (SLA’s) are adhered to, and any concerns are escalated. You will also manage and monitor systems to ensure compliance of any actions in relation to properties. Understanding of issues arising
The role holder will be a visible presence in the properties as and when required, thus ensuring full understanding of issues arising.
Principle Accountabilities
1. Design and Oversight:
• Accountable for the design and oversight of high-quality, evidence-based housing standard monitoring systems.
2. Data Collection and Reporting:
• Develop data collection approaches and systems to gather, analyse, and interpret housing data.
• Report statistics and trends to the leadership teams for informed decision-making.
3. Service Improvement:
• Through positive relationships and housing standard knowledge drive improvements in the standard and quality of properties within AFG.
4. Staff Development:
• Coach staff teams on minimal housing standards expected, and how to appropriately challenge when the standard falls below this.
5. Promotion of High Standard Culture:
• Work alongside operational team to promote a culture of expecting high standards of housing provision for the people we support in their homes.
6. Relationships and Referral Processes:
• Develop and maintain strong effective relationships with Housing Associations and where required Social Services, Commissioners, and external professionals and organisations to ensure efficient service delivery.
7. Risk Management and Quality Assurance:
• Ensure effective risk assessments and risk management plans are implemented, collaborating with operational teams to minimise potential risks.
• Raise serious risk management issues and participate in developing action plans.
8. Quality of Experience and Citizenship:
• Improve the overall quality of experience for supported individuals, emphasising personalisation, citizenship, and maximum control over their lives.
9. Engagement and Involvement:
• Foster a culture of meaningful engagement and involvement of supported individuals, families, and significant others.
10. Regulatory Compliance and Feedback:
• Ensure compliance with external regulatory standards, gather feedback for service improvement, and determine priorities in line with expertise.
11. Performance Reporting and Prioritization:
• Report on performance issues against key performance indicators, prioritising workload according to local demand.
12. Management Information Systems:
• Maintain efficient management information systems, ensuring timely and accurate provision of information.
Please only apply if you meet the essential requirements detailed below:
Essential Criteria
Experience
• Minimum of 5 years' experience in a leadership role in the housing and/or health and social care sector.
• Experience and familiarity with housing laws, regulations, and Service Level Agreements
• Experience in monitoring, auditing, and reporting on housing related matters.
• Proven track record of resolving housing and property related queries.
Skills & Knowledge
• Excellent IT skills and use of Microsoft applications
• Proven ability to enhance performance and generate solutions for improvement.
• Excellent communication skills, capable of delivering varied communications to diverse stakeholders.
• Excellent verbal and written communication skills to interact with people supported, landlords, and other stakeholders.
• Ability to mediate disputes and find solutions that benefit all parties.
• Understanding and empathy towards tenants’ needs and challenges.
• Managing housing related matters, complaints, and administrative tasks efficiently.
Qualifications
• A degree or equivalent qualification in a relevant housing or health or social care discipline.
This role is home based and involves travel within the north west of England, we can only accept applications from residents of the north west. With our extended flexible working options you can also choose to work a 9 day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band III as per our structure.
Division / Function: Estates
Reports to: Head of Estates
Responsible For: No direct reports initially. Role will encompass circa. 40 housing provider service level agreements across circa 250-300 properties. These figures may fluctuate depending upon the number of people supported by the Charity and their housing arrangements.
Key Relationships: External housing providers and commissioners, internal operational leadership team (Head of Operations, Head of Central Operations, Regional Managers Area Managers and Team Leaders)
Job Purpose
As the Housing Relationship Manager at Alternative Futures Group, you will be responsible for holding the key account relationships with external housing providers that we work in partnership with.
You will need to be a proactive and tenacious person with experience in the housing and social care sector and have a passion to make a difference in the lives of adults with Learning Disabilities and/or Mental Health needs.
Within the role you will ensure that any issues relating to property standards, repairs and cyclical works are escalated appropriately and a resolution is reached.
You will ensure that Service Level Agreements (SLA’s) are adhered to, and any concerns are escalated. You will also manage and monitor systems to ensure compliance of any actions in relation to properties. Understanding of issues arising
The role holder will be a visible presence in the properties as and when required, thus ensuring full understanding of issues arising.
Principle Accountabilities
1. Design and Oversight:
• Accountable for the design and oversight of high-quality, evidence-based housing standard monitoring systems.
2. Data Collection and Reporting:
• Develop data collection approaches and systems to gather, analyse, and interpret housing data.
• Report statistics and trends to the leadership teams for informed decision-making.
3. Service Improvement:
• Through positive relationships and housing standard knowledge drive improvements in the standard and quality of properties within AFG.
4. Staff Development:
• Coach staff teams on minimal housing standards expected, and how to appropriately challenge when the standard falls below this.
5. Promotion of High Standard Culture:
• Work alongside operational team to promote a culture of expecting high standards of housing provision for the people we support in their homes.
6. Relationships and Referral Processes:
• Develop and maintain strong effective relationships with Housing Associations and where required Social Services, Commissioners, and external professionals and organisations to ensure efficient service delivery.
7. Risk Management and Quality Assurance:
• Ensure effective risk assessments and risk management plans are implemented, collaborating with operational teams to minimise potential risks.
• Raise serious risk management issues and participate in developing action plans.
8. Quality of Experience and Citizenship:
• Improve the overall quality of experience for supported individuals, emphasising personalisation, citizenship, and maximum control over their lives.
9. Engagement and Involvement:
• Foster a culture of meaningful engagement and involvement of supported individuals, families, and significant others.
10. Regulatory Compliance and Feedback:
• Ensure compliance with external regulatory standards, gather feedback for service improvement, and determine priorities in line with expertise.
11. Performance Reporting and Prioritization:
• Report on performance issues against key performance indicators, prioritising workload according to local demand.
12. Management Information Systems:
• Maintain efficient management information systems, ensuring timely and accurate provision of information.
Please only apply if you meet the essential requirements detailed below:
Essential Criteria
Experience
• Minimum of 5 years' experience in a leadership role in the housing and/or health and social care sector.
• Experience and familiarity with housing laws, regulations, and Service Level Agreements
• Experience in monitoring, auditing, and reporting on housing related matters.
• Proven track record of resolving housing and property related queries.
Skills & Knowledge
• Excellent IT skills and use of Microsoft applications
• Proven ability to enhance performance and generate solutions for improvement.
• Excellent communication skills, capable of delivering varied communications to diverse stakeholders.
• Excellent verbal and written communication skills to interact with people supported, landlords, and other stakeholders.
• Ability to mediate disputes and find solutions that benefit all parties.
• Understanding and empathy towards tenants’ needs and challenges.
• Managing housing related matters, complaints, and administrative tasks efficiently.
Qualifications
• A degree or equivalent qualification in a relevant housing or health or social care discipline.
This role is home based and involves travel within the north west of England, we can only accept applications from residents of the north west. With our extended flexible working options you can also choose to work a 9 day fortnight or a 4.5 day week, supporting our employees with their work life balance.
This role is Band III as per our structure.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.