Warning
This job advert has expired and applications have closed.
Community Receptionist | Mersey Care NHS Foundation Trust
| Posting date: | 12 March 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £23,615 Per Annum Pro Rata |
| Hours: | Part time |
| Closing date: | 11 April 2025 |
| Location: | Liverpool, L21 9JN |
| Company: | Mersey Care NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7057684/350-CC7057684 |
Summary
We have a vacancy of 2 x 22.5hrs for a motivated and enthusiastic staff members to work for the Community Reception team . The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all sites as required.
Post holder will be required to cover sickness and absence. The service is open daily 8am to 8pm and shifts are allocated according to service needs. Base location will be throughout Liverpool place.
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
• Provide comprehensive administrative support to Clinical teams.
• Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
• Produce standardised computer generated reports and/or statistical information as requested by line manager.
• Type all correspondence relating to the team.
• Undertake general office duties, including ordering supplies and managing stock levels.
• Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
• Transfer relevant information to all health and social care providers as requested by line manager.
• Input accurate and timely information required for audit purposes.
• Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
• Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
• Be responsible for the opening and closing of buildings, if required.
• Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
• Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• Assist with the training of new clerks within the service.
*The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
* The post holder shall follow all the policies and procedures of the organisation.
This advert closes on Wednesday 19 Mar 2025