Regional Support Manager (South)
| Posting date: | 19 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive Salary |
| Hours: | Full time |
| Closing date: | 21 March 2025 |
| Location: | RG1 3EU |
| Company: | AUREM Care |
| Job type: | Contract |
| Job reference: | ce9298da4cfa45a584cc |
Summary
We are seeking a dedicated and experienced Regional Support Manager to oversee operations across our Residential and nursing homes in the South of our homes in Surrey, East Sussex, Finchley, Colchester, Southampton and Kent.
This role requires exceptional management skills, often managing short term assignments which may include Quality Improvement, New service commissioning, closure or specific KPI improvements.
The role will include national travel, overnight stays, and time away from home. This is a high-profile role within the organisation and will involve multi stakeholder engagement.
This is a 3 – 6 month temporary contract.
Responsibilities include:
- Take accountability for short term projects within the business, which will vary in nature. They may include service improvement, commissioning new services, interim home management or specific projects around KPI improvement
- Ensure that where possible, projects are managed in line with budget expectations, or where not- that there is a robust understanding and approval from the operations director for the reasons why not.
- To provide management support in absence of a registered manager.
- Care/Quality and Service Improvement
- Ensure the project you are working on or in is managed in line with the expectations of the regulatory function that regulates it, for example in line with the Health and Social Care Act. This will be done with the support of the Operations Lead and divisional support teams
- Ensure that any documentation held for the people we support is person centred, updated and reflects needs. It must also be stored safely
- Provide ongoing support to mentoring to peers and junior staff as required and as part of key projects
- Ensure that there is a robust plan in place for support for any service that you are managing, utilising existing teams and divisional support teams as required
- To complete service quality visits as directed by Operations Lead utilising Nourish as required
- To ensure that any project/service has a robust action plan in place, which will be owned by the Operations Lead, but delivered by you.
- Ensure compliance with internal compliance reporting, including upwards and downs reporting if improvements made etc.
- To operate in an open honest and transparent nature, with a can-do approach and striving for best quality
- Identify, action and impairment control measures for risk, ensuing that any serious risks are escalated to the senior leadership team
- Ensure that company initiatives are implemented as required.
- Effectively manage stakeholder relationships and family relationships as required
- Investigate any complaints, conduct issues in partnership with the HR function and provide robust feedback/actions as required
- Ensure that Medication is managed in line with National Guidance and in line with Policy and Procedure
Finance/Occupancy/New Business
- Lead on referral activity for the service, ensuing robust assessments take place, may also include leading on new services or repurpose of existing service.
- Support and enable the team to manage meet and exceed budget, thought robust management of costs Direct, Non-Direct and Labour costs- utilising the support of the Head of Finance
- Identify opportunities for business development and link with colleagues, ensuring new service provisions and also a referral pipeline
- Support the Operations Lead to increase the number of available beds across the group.
- People
- Ensure that staff are supported, recruited and managed in line with Aurem Policy and Procedure, and are managed in line with budget expectations. This will include ensuring sufficient staffing is made available, and Rotas planned 4 weeks in advance.
- Ensure the smooth transition and induction of new Registered Managers.
- Consideration to be given to multi-site management, and managing different managers as directed by the Operations Lead
- Manage staff performance in line with expectations, linking with divisional HR support functions as required, and that staff have required training and have the skills to meet the expectation of the role through linking with Learning and Development
Requirements:
- Registered Nurse and or NVQ Level 4 in Care/Leadership and Management
- Must have previous experience
- Understanding of commercial principles and practices.
- Good understanding of P&L structure and budget management.
- Understanding of regulatory and commissioning standards and expectations.
- Excellent leadership skills with a track record of supervising teams effectively.
- Exceptional communication skills, both verbal and written, with the ability to engage effectively with residents, families, and staff alike.
- A compassionate approach to caregiving combined with strong organisational skills.
There are many great reasons to join our team and what we can offer:
- Salary: £50,000 per annum
- Car allowance of £3k
- Role includes travelling around the South of Aurem Homes, including overnight stays
- 3 – 6 month temporary contract
- Full time, 40 hours per week
- Monday – Friday – Occasional requirement to work on call, based on the demands of the role
- 25 Days Annual Leave including bank holidays (pro rata for part time contracts)
- Life insurance
- Free DBS (T & C’s apply)
- Free parking
- Company pension
- Wagestream – Same-day pay
- Our employee assist programme – healthcare and mental health support
- Free in house training via our elearning platform, your Hippo, in addition to our fully funded apprenticeship courses
- Yearly salary review
- Being part of an organisation where empowering and valuing our people is fundamental to everything we do
Why join us?
Aurem Care have been awarded for the prestigious ‘Top 20 Care Home Group’ accolade by carehome.co.uk, celebrating our commitment to excellence in care across the UK.
Our homes are all about people caring about people, we believe our care homes should be happy homes for loved ones.
Our team play an important role in our homes, to ensure that our values are lived and embraced every day.
This is an exciting opportunity for an individual who is passionate about enhancing the quality of life for seniors while leading a dedicated team of professionals in delivering exceptional care.