Bank Reception Coordinator B3 INW | Central London Community Healthcare NHS Trust
| Posting date: | 13 February 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £14.68 Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay |
| Hours: | Full time |
| Closing date: | 15 March 2025 |
| Location: | London, SW6 4UL |
| Company: | Central London Community Healthcare NHS Trust |
| Job type: | Permanent |
| Job reference: | 7009726/824-BANK-RC3 |
Summary
We are looking for an enthusiastic, flexible and dynamic Receptionists to join our North Central and Inner Northwest Divisions. The ideal candidates will be highly motivated individuals, who are passionate about ensuring our patients are dealt with in a compassionate and efficient way and helping your teams develop in their roles. These roles will include direct face to face patient contact.
The post holder will take responsibility of the co-ordination and smooth running of the reception area in a professional and courteous manner ensuring that the reception areas are fully operational during published opening times, providing excellent customer service to service users and support the clinical and management teams in the smooth running of the department.
Please not you require a minimum of 6months experience and this role can close early depending on the volume of applications.
• Provide a professional welcome to patients, carers, staff and visitors and signpost them to the relevant departments
• To ensure that patients are treated with dignity and respect and that personal information is conveyed with tact and diplomacy
• To contribute to the improvement of the ‘patient experience’
• To ensure that on arrival patients’ details are checked and updated ensuring ethnic monitoring information is recorded
• Ensure patients are booked in for walk-in appointments accurately and in a timely manner
• Ensure that patient appointments are booked appropriately according to their urgency and within clinic/speciality rules and standards
• Provide patients with letters/appointments cards as appropriate for their needs.
• To contribute to initiatives for communicating with patients who may not easily understand because of cultural or language differences, physical or mental special needs, or due to age
• To ensure that patient transport, interpreters and other support services are booked as required
• Maintain a recognised filing system for all documentation including scanned documents.
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Single occupancy accommodation in Central London – (we can help you find accommodation in London, support you with your deposit)
• Support with gaining your driving license *T&C’s apply
• Car lease scheme *T&C’s apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
• To supervise the distribution of incoming faxes and sending outgoing faxes in line with Data Protection
• To deal with deliveries of supplies.
• To ensure that the signing in and out of the building system is in place.
• To liaise with Estates regarding clinic repairs if required.
• To liaise with IT department as required
• To deal with queries around car parking issues in and around the centre.
• To ensure that security is maintained and that all maintenance issues are addressed promptly
• To assist in maintaining a clean, safe environment for children/parents/carers/staff and visitors to the clinic in accordance with fire, health and safety procedures
• To chaperone clinics where required
• Ensure service users presenting for treatment meet the required eligibility criteria.
• Ensure all new patient referrals are triaged by the relevant clinician in a timely manner and entered into the patient record database if appropriate
This advert closes on Thursday 27 Feb 2025