Warning
This job advert has expired and applications have closed.
Help Desk Operator
| Posting date: | 23 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 February 2025 |
| Location: | NN4 7SL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 69212 |
Summary
Join Our Team as a Security Helpdesk Operator!
Are you passionate about delivering exceptional service and looking for a dynamic role in a fast-paced environment? We're recruiting for a Security Helpdesk Operator to join our inclusive and supportive team. This is a fantastic opportunity for individuals with great communication skills, attention to detail, and a proactive attitude to make a meaningful impact.
What We're Offering
-Salary: £29,100 per annum
-Work Pattern: 4 days on, 4 days off (12-hour shifts)
-Location: On-site with comprehensive training and development opportunities
About the RoleAs a Security Helpdesk Operator, you'll be the first point of contact for our team, managing calls and email requests with professionalism and care. You'll play a vital role in maintaining seamless operations, supporting colleagues, and ensuring customer satisfaction.
Your responsibilities will include:
-Handling phone and email inquiries efficiently, using available tools to provide timely solutions.
-Accurately logging and managing information within our systems.
-Scheduling tasks, generating reports, and maintaining workflows to deliver an uninterrupted service.
-Upholding company policies and ensuring processes are consistently followed.
What We're Looking ForWe welcome applicants from all backgrounds and value diversity in our workforce. If you have a passion for problem-solving and thrive under pressure, this role could be perfect for you.
Key qualities and skills include:
-A strong commitment to delivering excellent customer service.
-Outstanding communication skills, both verbal and written, to interact confidently with a variety of stakeholders.
-High levels of accuracy, attention to detail, and the ability to manage multiple priorities.
-Proficiency in Microsoft Office and good literacy and numeracy skills.
-The ability to maintain confidentiality and approach tasks with a professional and respectful attitude.
Why Join Us?At Mitie, we foster an environment where everyone can succeed. We're committed to providing equal opportunities for all, encouraging applications from men and women alike, regardless of age, background, or experience.
If you're a team player who's ready to take on a rewarding challenge and earn a competitive salary, we'd love to hear from you.
Apply today and help us make a difference!