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Customer Service Advisor February
| Posting date: | 21 January 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 February 2025 |
| Location: | Inverness, Highlands, IV2 7GE |
| Company: | Manpower UK Limited |
| Job type: | Temporary |
| Job reference: | BBBH393787_1737472810 |
Summary
Salary: £12.10 per hour (Living Wage Employer)
Shift Uplift: £400 per month
Location: Capgemini, Inverness, or Nairn
Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800
- Typical shift pattern is a 3-week rotation:
- Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night
- Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Off, Fri - Off, Sat - Day, Sun - Day
- Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
What you'll do
- Respond to incoming requests via telephone, email, and web chat
- Log all requests in the appropriate call logging software
- Assign calls to relevant support teams
- Action Back Office requests as and when required
- Advise customers and support teams of known problems/workarounds
- Ensure customers are kept updated with the progress of their request
- Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
What you'll bring
- Effective communication skills, both verbally and in writing
- Genuine passion for delivering exceptional customer service
- A keen willingness to learn and adapt
- The ability to work both independently and in a team environment
- Strong analytical skills
- Ability to work under pressure