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Portfolio Officer

Job details
Posting date: 18 January 2025
Hours: Part time
Closing date: 17 February 2025
Location: Liverpool, Liverpool
Company: Riverside
Job type: Contract
Job reference: 3902

Summary

Job Title: Portfolio Officer
Contract Type: Fixed Term Contract with an end date of 24/11/2025
Salary: £30,774.37 Pro Rota
Working Hours: 18.75 hours per week
Working Pattern: Monday, Tuesday and Friday
Location: Hybrid, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Portfolio Officer

To deliver effective housing management services and act as an ‘account manager’ for third parties relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first.

About you

We are looking for someone who:

  • Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector.
  • Has effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.
  • Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

  • Competitive pay & generous pension
  • 28 days holidays plus bank holidays Pro Rota
  • Flexible working options available
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.