B3 Administrator | 393 Royal Free London NHS Foundation Trust
Posting date: | 16 January 2025 |
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Salary: | Not specified |
Additional salary information: | £22,522.80 Per Annum Inclusive of HCAS (Apprenticeship) |
Hours: | Part time |
Closing date: | 15 February 2025 |
Location: | Enfield, EN1 0JB |
Company: | North Middlesex University Hospital NHS Trust |
Job type: | Apprenticeship |
Job reference: | 6897493/393-NMUH-2082 |
Summary
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
We are seeking to appoint a confident individual with excellent communication and keyboard skills to join the Community Adult Therapy services
For this role you will undertake a 22 -month Business Administrator development programme within the department through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship at Level 3
This position is offered as a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please be advised if you already hold a qualification in this subject area at Level 3 or higher ( so Business Administration or Business Management ) you are not eligible to apply for this apprenticeship position
The post holder will be the first point of contact for patients and clinicians and will be expected to work independently using own initiative with minimal direct supervision
1. To be able to work independently using own initiative, with minimal direct supervision .
2. To be able to use own judgement in determining the urgency and priority of patient calls
and pass these on to the appropriate team.
3. To identify own training needs on a continual basis and participate in the KSF review
process yearly.
4. To carry out any other duties, with the scope of the post, which may be allocated from time to time
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospitalhere
1. To take referrals and messages ensuring they are logged and passed on to the
appropriate clinician in line with indicative urgency. To liaise with patients and their
carers, relatives, Social Services, members of the Primary Health Care Team and any
other agencies as appropriate, maintaining confidentiality and treating all situations with
sensitivity and tact.
2. To record referrals and retrieve patient information using the RIO Data Management
system. To report duplicates and highlight errors to team leader. To ensure clinic lists
are fully booked.
3. To administer appointments, receive patients and contribute sensitively towards
resolution of problems that may arise with patients or their carers.
4. To disseminate other information to clinical teams and managers as requested.
5. To organise referrals to other agencies under the direction of the senior clinician/admin
team leader and in line with department protocols.
6. Produce regular statistical, performance information and to provide patient information
on an ad hoc basis for management as requested for audit etc
7. Maintain monthly E Roster duties as requested by Line manager. Collate and return
travel claims and expenses as required by line manager.
8. To ensure that the environment in which people are received promotes a high quality
patient experience.
9. To provide non-clinical advice to patients, carers and members of the public
eg: displaying patient information leaflets etc.
10. To process deliveries and monitor invoices as directed.
11. To be responsible for maintenance and archiving of patient records.
12. To be responsible for ordering, maintaining stocks and stationery supplies as required.
This includes ordering specialist equipment as directed.
13. To type correspondence as required.
14.To carry out general photocopying and scanning and retrieving patient records.
15. To report and follow up maintenance problems with the appropriate department and to
arrange for service and repairs of equipment.
16. Receive and distribute incoming and outgoing mail and any correspondence, including
referral & discharge information.
17. Ensure the effective storage of information through the design, implementation and
maintenance of an efficient filing or IT system, which complies with Trust policies on record
keeping.
18. Attend team and other meetings as required
This advert closes on Thursday 30 Jan 2025