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Patient Pathway Co-ordinator | Manchester University NHS Foundation Trust

Job details
Posting date: 15 January 2025
Salary: Not specified
Additional salary information: £24,071 - £25,674 pro rata
Hours: Part time
Closing date: 14 February 2025
Location: Manchester, M23 9LT
Company: Manchester University NHS Foundation Trust
Job type: Contract
Job reference: 6935892/349-WTWA-6548701C

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Summary


Following the introduction of HIVE, our electronic patient record system, the roles and processes for our administrative staff have changed significantly. Our consultants and some of our specialist nurses need a new kind of support to help them support patients through our complex pathways. We are a fabulous team and are looking for new people to join us. You might be at the beginning of your career and want to gain some experience to grow into more senior administrative/managerial roles in the future. You might want a career change and move into the NHS for the first time. Or you might already on that journey and want to gain some difference experience in the Division of Medicine.

We’re looking for people who are keen to develop, are organised and adaptable. You do need to have good computer skills and be able to follow rules and regulations in terms of our responsibilities in managing patients waiting for appointments and treatments.

You will need to have good communication skills and enjoy working with different colleagues across the organisation. You should also feel comfortable talking to patients either on the telephone or face to face.

The roles we have available are a variety of secretarial, administrative, and clerical roles. Some would be managing general inpatient and outpatient pathways. Postholders may work in specific services such as Bone Health, TIA, Hospital at Home or Parkinsons Disease services. The positions would be across most of our hospital sites (Wythenshawe, Withington, and Trafford). A rotation for these roles may be available if the successful candidates are keen on gaining a variety of experience, and extended roles to support the nursing teams may also be available.

MFT is one of the largest NHS Trust In England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, focussed, and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) and policies will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!






This advert closes on Wednesday 29 Jan 2025

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