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Assistant Patient Services Co-ordinator (XN04)

Dyddiad hysbysebu:	15 Ionawr 2025
Cyflog:	£26,530.00 i £29,114.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£26530.00 - £29114.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	05 Chwefror 2025
Lleoliad:	Leeds, LS7 4SA
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	C9298-CAH-079

Crynodeb

JOB PURPOSE The Assistant PSC will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality. JOB DIMENSIONS The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality. ORGANISATIONAL CHART KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Please read the Person Specification for full details of knowledge and skills required. Essential skills include: A good standard of basic education Ability to work on their own initiative and to stringent deadlines Ability to manage a team of staff A thorough understanding of the patient pathway Able to work with staff with varying levels of authority A knowledge of the rules governing eligibility for NHS treatment THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions. Respect confidentiality in line with National, Trust and local policies and guidelines. Commitment to providing the highest quality of administrative support themselves and through management of their staff. Maintain and improve quality of service. Commitment to their teams personal & professional development. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition CORE BEHAVIOURS AND SKILLS Essential core values include: A positive and professional attitude To promote, support and work towards the delivery and achievement of the Trusts and departments objectives Maintain and improve quality of service A business like appearance Commitment to own personal & professional development as agreed with their line manager The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department To support and guide their team, including the development of an induction programme for new members of staff To provide a high standard confidential, effective and accurate administration service Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety Responsible for appropriate use of equipment within the working environment A willingness to undergo all training requirements necessary for the post CORE KNOWLEDGE AND UNDERSTANDING Essential core knowledge and understanding to include: The post-holder to possess a good standard of written and spoken English High level of computer literacy and willingness to further computer skills A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration An understanding of team management and the policy and procedures governing the Trusts approach to managing staff PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Staff Supervision Coordinate the day to day activities of a team of administrative staff including clerical officers, medical secretaries and supervisors To maintain regular communications with all staff to ensure they all receive and participate in briefings and are aware of knowledge and information relating to them and their role To be actively involved in the recruitment process To ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients Continually review staffing levels and ensure there is adequate cover for staff during periods of absence or flexible working practices in order to maintain a quality service Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals Contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development Service Management To take a lead role in the management of elective lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies Responsible for the collection of data and performing regular audits by random sample. Depending upon the outcome of the audit, taking follow steps as necessary with instruction to fix any issues To maintain and administer relevant information systems and review monitor systems. This may include troubleshooting problems, referring to the appropriate department as required and some evening / weekend contact. Also, being responsible for performing daily back up of relevant data base where appropriate Responsible for ensuring the integrity of the system and that it meets the requirements of the Data Protection Act Support management in liaising with Information Services Department to provide data as required To ensure all patients enquiries are dealt with in a friendly and professional manner and that patient admin staff provide exceptional customer service Monitor administrative processes to ensure all are completed within agreed timescales. Deal with complex enquiries from staff/patients/relatives/visitors investigating and researching matters thereby providing information/guidance and advice to others to ensure their queries have been dealt with. This could involve managing the complaints process, monitoring response times, seeking out information to be able to prepare straightforward response, or to assist in the provision of a response, to the complaint Undertake general administrative duties including filing, typing, photocopying, faxing, arrangement of meetings and dealing with general communication. Such other duties at a comparable level of responsibility as may be allocated to the post or post-holder Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS Health and Safety/Risk Management All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system. The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff have a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback. The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.