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Helpdesk Assistant (Inbound Customer Service Advisor)
| Posting date: | 13 December 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £20,820 - £23,000 |
| Hours: | Full time |
| Closing date: | 12 January 2025 |
| Location: | Birmingham, B16 8PE |
| Company: | BHSF |
| Job type: | Permanent |
| Job reference: | 166 |
Summary
Job Advert
BHSF Ltd is looking for Inbound Customer Service Advisors that are passionate about delivering an excellent experience to our
customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a
successful and growing company. You will be part of The Contact Centre, which is the first point of contact for BHSF. The role
will include dealing with inbound calls from new and existing policyholders alongside our corporate client base.
You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising
with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split
between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.
About us
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people.
Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put
employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee Assistant Programes.
We also have a wide offering of products including Health Cash Plans, Cancer and Personal Accident cover. It doesn’t matter if a
business has got 10 or 10,000 employees – we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the
workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy.
Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every
time.
About you
* As a successful candidate, you will be a highly motivated and resourceful Customer Service professional ideally with Inbound
Call Centre experience. You will also have a background in providing exceptional customer experience and complaint handling.
* Minimum 12 months experience of working within a Contact Centre or Call Centre or customer service experience.
* Have excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable
advising our customers about the various products and services we offer.
* Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse
workload to drive effective productivity.
Personal Qualities and Skills
* Building relationships with internal and external customers
* Interpersonal skills
* Listening skills
* Empathy
* Problem Solving skills
* Work under pressure
* Self-Motivated
* Project management skills
* Organisational skills
* Data analysing skills
* Basic Office, Word, Excel and PowerPoint
Essential
* Be decisive
* Be diligent
* A lover of technology
* Eager to learn and develop
* Ability to understand detailed technical information
* A professional approach to work and demonstrate integrity and commitment
Additional Benefits
* Casual dress
* Company pension
* Employee discount
* On-site parking
* Sick pay
* Wellness program
* Work from home
BHSF Ltd is looking for Inbound Customer Service Advisors that are passionate about delivering an excellent experience to our
customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a
successful and growing company. You will be part of The Contact Centre, which is the first point of contact for BHSF. The role
will include dealing with inbound calls from new and existing policyholders alongside our corporate client base.
You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising
with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split
between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.
About us
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people.
Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put
employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee Assistant Programes.
We also have a wide offering of products including Health Cash Plans, Cancer and Personal Accident cover. It doesn’t matter if a
business has got 10 or 10,000 employees – we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the
workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy.
Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every
time.
About you
* As a successful candidate, you will be a highly motivated and resourceful Customer Service professional ideally with Inbound
Call Centre experience. You will also have a background in providing exceptional customer experience and complaint handling.
* Minimum 12 months experience of working within a Contact Centre or Call Centre or customer service experience.
* Have excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable
advising our customers about the various products and services we offer.
* Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse
workload to drive effective productivity.
Personal Qualities and Skills
* Building relationships with internal and external customers
* Interpersonal skills
* Listening skills
* Empathy
* Problem Solving skills
* Work under pressure
* Self-Motivated
* Project management skills
* Organisational skills
* Data analysing skills
* Basic Office, Word, Excel and PowerPoint
Essential
* Be decisive
* Be diligent
* A lover of technology
* Eager to learn and develop
* Ability to understand detailed technical information
* A professional approach to work and demonstrate integrity and commitment
Additional Benefits
* Casual dress
* Company pension
* Employee discount
* On-site parking
* Sick pay
* Wellness program
* Work from home