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Support Engineer
| Posting date: | 26 November 2024 |
|---|---|
| Salary: | £25,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 24 December 2024 |
| Location: | LS15 8GB |
| Company: | Pharmacy2U |
| Job type: | Permanent |
| Job reference: | ORG3988-EB1199276LeeSE |
Summary
Role: Support Engineer
Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)
Salary: £25,000 - £35,000 per annum, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)
Pharmacy2U is the UK's first and largest online pharmacy. We are proud to support over 1.4 million patients to manage their health through accessing a range of NHS services, such as online prescriptions, and private health and wellness services online.
For almost 25 years, we have used cutting-edge technology alongside our UK-based Pharmacists, Dispensing Specialists, and Customer Care Advisors to help improve the lives of patients. Our Leeds, Leicester and Perivale based dispensing facilities are distributing medication and products to patients across the UK at a rate of over 1m+ items per month.
We are thrilled to be Great Place To Work-Certified™ as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world-leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. We're an ambitious company with big plans and we're looking for high calibre individuals to join our team and our purpose, which is to provide accessible, exceptional healthcare whenever and wherever our patients need it.
What’s in it for you?
Occupational sick pay
Discounted insurance (Aviva)
Employee assistance programme
Health and wellbeing initiatives
Green car scheme
Refer a friend bonus
Commitment to CPD/training
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
Enhanced maternity and paternity pay
Employee discount site
In-house mental health support
Social events throughout the year
Registration fees paid (GPhC, NMC, CIPD etc)
Blue light card
Hybrid working
25 days annual leave increasing with service
Contributory pension
Discounted gyms
Free onsite parking
Cycle to work scheme
Long service bonus
What you’ll be doing?
Provide first-line IT support for hardware, software, and network issues to internal staff
Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner
Troubleshoot and resolve desktop, laptop, printer, and mobile device issues
Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Set up and configure new workstations, including hardware and software
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk system
Systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations
Administrative tasks, message handling and order issues
Who are we looking for?
We are looking for a skilled and motivated Support Engineer to join our growing IT support team.
You will be responsible for:
Managing complex technical incidents and service requests that are escalated from other areas of the business.
Providing expert-level troubleshooting and resolution across a wide range of systems, software, and infrastructure (including networking).
Your expertise will help ensure the seamless operation of our IT services, supporting internal teams and contributing to overall system reliability and performance.
What happens next?
Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Location: Leeds (LS15) / Hybrid (3 days pw onsite and 2 days remote)
Salary: £25,000 - £35,000 per annum, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 40 hours per week - Monday to Friday plus on call rota, 1 week a month (approximately)
Pharmacy2U is the UK's first and largest online pharmacy. We are proud to support over 1.4 million patients to manage their health through accessing a range of NHS services, such as online prescriptions, and private health and wellness services online.
For almost 25 years, we have used cutting-edge technology alongside our UK-based Pharmacists, Dispensing Specialists, and Customer Care Advisors to help improve the lives of patients. Our Leeds, Leicester and Perivale based dispensing facilities are distributing medication and products to patients across the UK at a rate of over 1m+ items per month.
We are thrilled to be Great Place To Work-Certified™ as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world-leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. We're an ambitious company with big plans and we're looking for high calibre individuals to join our team and our purpose, which is to provide accessible, exceptional healthcare whenever and wherever our patients need it.
What’s in it for you?
Occupational sick pay
Discounted insurance (Aviva)
Employee assistance programme
Health and wellbeing initiatives
Green car scheme
Refer a friend bonus
Commitment to CPD/training
Discounts & Exclusive offers at The Springs, Leeds
25% Discount & health & beauty purchases
Enhanced maternity and paternity pay
Employee discount site
In-house mental health support
Social events throughout the year
Registration fees paid (GPhC, NMC, CIPD etc)
Blue light card
Hybrid working
25 days annual leave increasing with service
Contributory pension
Discounted gyms
Free onsite parking
Cycle to work scheme
Long service bonus
What you’ll be doing?
Provide first-line IT support for hardware, software, and network issues to internal staff
Respond to user inquiries via phone, email, or in person, resolving issues in a timely manner
Troubleshoot and resolve desktop, laptop, printer, and mobile device issues
Install, configure, and maintain software applications and operating systems (e.g., Windows, MacOS)
Assist in managing user accounts, email, and access permissions
Maintain IT asset inventory and ensure all devices are updated and functional
Set up and configure new workstations, including hardware and software
Support backup, security, and disaster recovery procedures
Escalate unresolved issues to second-level support or external vendors when needed
Document troubleshooting steps and resolutions in the helpdesk system
Systems and software monitoring and escalation
Participate in the setup of IT infrastructure for events, meetings, or new office installations
Administrative tasks, message handling and order issues
Who are we looking for?
We are looking for a skilled and motivated Support Engineer to join our growing IT support team.
You will be responsible for:
Managing complex technical incidents and service requests that are escalated from other areas of the business.
Providing expert-level troubleshooting and resolution across a wide range of systems, software, and infrastructure (including networking).
Your expertise will help ensure the seamless operation of our IT services, supporting internal teams and contributing to overall system reliability and performance.
What happens next?
Please click apply and if we think you are a good match, our internal talent partner will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.