Customer Service Coordinator (French Speaking)
| Posting date: | 18 November 2024 |
|---|---|
| Salary: | £26,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 18 December 2024 |
| Location: | Steeton, Keighley |
| Remote working: | On-site only |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO1057897 |
Summary
Looking for a rewarding job? Join our supportive team and make a difference in the lives of our customers. This interesting and varied position in our French Operations Department which offers opportunities to work in an international environment without the commute to the city.
*** MUST BE FLUENT IN FRENCH AND ENGLISH ***
OFFICE BASED - NO HOME WORKING
Working Hours: 8:00am - 5:00pm, Monday - Friday
Salary: £26,000 P/A
Key responsibilities include:
Be the first point of contact: Answer incoming calls and emails from customers and our engineers in France.
Provide excellent customer service: Answer general questions and resolve minor complaints.
Troubleshoot like a pro: Resolve technical issues over the phone. (Full training provided, no previous technical experience required!)
Keep track of everything: Document all customer interactions in our system.
Coordinate and plan: Schedule engineer visits and plan their daily route while keeping an eye on their stock levels.
Collaborate with teams across borders: Work closely with our teams in France and Steeton to ensure efficient operations.
Grow your career: Acorn's dynamic environment offers training and development opportunities, so you can advance your skills and take on new challenges
Skills and Experience:
French Speaker (Essential)
Basic Computer skills including emails, word documents and spreadsheets
Excellent telephone manner
Excellent time management
Excellent written and verbal communication skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
*** MUST BE FLUENT IN FRENCH AND ENGLISH ***
OFFICE BASED - NO HOME WORKING
Working Hours: 8:00am - 5:00pm, Monday - Friday
Salary: £26,000 P/A
Key responsibilities include:
Be the first point of contact: Answer incoming calls and emails from customers and our engineers in France.
Provide excellent customer service: Answer general questions and resolve minor complaints.
Troubleshoot like a pro: Resolve technical issues over the phone. (Full training provided, no previous technical experience required!)
Keep track of everything: Document all customer interactions in our system.
Coordinate and plan: Schedule engineer visits and plan their daily route while keeping an eye on their stock levels.
Collaborate with teams across borders: Work closely with our teams in France and Steeton to ensure efficient operations.
Grow your career: Acorn's dynamic environment offers training and development opportunities, so you can advance your skills and take on new challenges
Skills and Experience:
French Speaker (Essential)
Basic Computer skills including emails, word documents and spreadsheets
Excellent telephone manner
Excellent time management
Excellent written and verbal communication skills
Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn Achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.