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Graduate Customer Service Coordinator
| Posting date: | 06 November 2024 |
|---|---|
| Salary: | £25,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 06 December 2024 |
| Location: | Northamptonshire, East Midlands |
| Remote working: | On-site only |
| Company: | Graduate (The) |
| Job type: | Permanent |
| Job reference: | TGR3098 |
Summary
Our client is Global leading SUSTAINABLE packaging company and one of the leading paper-based packaging companies in the world.
Listed on the London Stock Exchange and part of the FTSE 100 Index with approximately 46,000 employees in over 350 production sites across 35 countries and with revenue of €9.0 billion in 2019.
Inspired people produce great results and our client is a group of inspired people.
With a long history and experience in the point-of-sale market, our client has built lasting relationships with some of the biggest worldwide brands. Their investment in the latest technologies and equipment within their workplace, has enabled them to create a uniquely flexible production capacity that allows them to offer the quickest lead times in the POS market. Customer service is at the core of the clients DNA and their behaviours, culture and values are underpinned by their three core principles of Respect, Integrity and being Authentic.
JOB TITLE: Graduate Customer Services Coordinator
Overall purpose of the job:
An exciting opportunity for a graduate to join this global brand and develop a career. With many case studies to prove progression of other graduates, this firm always recognise talent and support career development.
Your focus will be in supplying excellent support to our range of customers across the UK. You will become an expert in our products, services and systems and once trained will be able to deal with all elements from customer enquiry, to order raising and managing customer expectations into our manufacturing facility.
The ideal candidate will be dynamic and self motivated and work well within a team. Attention to detail and the ability to manage a range of priorities is key for you to be successful in this role.
Main Duties & Responsibilities
• Receive and co-ordinate customer enquiries from quotation through to delivery
• Liaise with internal departments to ensure customer needs are met
• Ensure commercial expectations are delivered within defined parameters
• Support and promote our customers understanding of our technical capabilities & service offering
• Develop understanding of administrative requirements throughout the businesses process to offer support and cover
PERSON SPECIFICATION
• Degree educated – ideally a business related discipline
• Proven customer focused experience, understanding the importance of positive communication
• Customer and colleague friendly in approach.
• Ability to work in a demanding customer facing role delivering against agreed deadlines and priorities.
• Excellent attention to detail and high work ethic.
• A good team player.
• Proficient in using Microsoft office products such as Excel, Word, Outlook etc
• PC literate
• Ability to coordinate orders and communicate to both customers and the internal team.
• A desire to provide exceptional levels of service.
• Self motivated.
• A will to help others.
• Ability to coordinate others in relation to customer activity.
• Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.
• Ability to get to work under own steam
HOURS OF WORK: Monday to Thursday 9.00 – 5.00pm Friday 9.00 – 4.45pm
SALARY: £25,000 – £28,000
HOLIDAY: 25 days holiday plus bank holidays
BENEFITS: Company contribution pension scheme available after 6-month probation period.
HEATH & SAFETY: No current issues to report on site
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3098
Listed on the London Stock Exchange and part of the FTSE 100 Index with approximately 46,000 employees in over 350 production sites across 35 countries and with revenue of €9.0 billion in 2019.
Inspired people produce great results and our client is a group of inspired people.
With a long history and experience in the point-of-sale market, our client has built lasting relationships with some of the biggest worldwide brands. Their investment in the latest technologies and equipment within their workplace, has enabled them to create a uniquely flexible production capacity that allows them to offer the quickest lead times in the POS market. Customer service is at the core of the clients DNA and their behaviours, culture and values are underpinned by their three core principles of Respect, Integrity and being Authentic.
JOB TITLE: Graduate Customer Services Coordinator
Overall purpose of the job:
An exciting opportunity for a graduate to join this global brand and develop a career. With many case studies to prove progression of other graduates, this firm always recognise talent and support career development.
Your focus will be in supplying excellent support to our range of customers across the UK. You will become an expert in our products, services and systems and once trained will be able to deal with all elements from customer enquiry, to order raising and managing customer expectations into our manufacturing facility.
The ideal candidate will be dynamic and self motivated and work well within a team. Attention to detail and the ability to manage a range of priorities is key for you to be successful in this role.
Main Duties & Responsibilities
• Receive and co-ordinate customer enquiries from quotation through to delivery
• Liaise with internal departments to ensure customer needs are met
• Ensure commercial expectations are delivered within defined parameters
• Support and promote our customers understanding of our technical capabilities & service offering
• Develop understanding of administrative requirements throughout the businesses process to offer support and cover
PERSON SPECIFICATION
• Degree educated – ideally a business related discipline
• Proven customer focused experience, understanding the importance of positive communication
• Customer and colleague friendly in approach.
• Ability to work in a demanding customer facing role delivering against agreed deadlines and priorities.
• Excellent attention to detail and high work ethic.
• A good team player.
• Proficient in using Microsoft office products such as Excel, Word, Outlook etc
• PC literate
• Ability to coordinate orders and communicate to both customers and the internal team.
• A desire to provide exceptional levels of service.
• Self motivated.
• A will to help others.
• Ability to coordinate others in relation to customer activity.
• Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.
• Ability to get to work under own steam
HOURS OF WORK: Monday to Thursday 9.00 – 5.00pm Friday 9.00 – 4.45pm
SALARY: £25,000 – £28,000
HOLIDAY: 25 days holiday plus bank holidays
BENEFITS: Company contribution pension scheme available after 6-month probation period.
HEATH & SAFETY: No current issues to report on site
To apply please send your CV to candidate@thegraduaterecruitment.co.uk quoting TGR3098