Team Leader (Galw Gofal)
| Posting date: | 27 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 October 2024 |
| Location: | Conwy, Conwy County |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Conwy County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ006164 |
Summary
Work base: Coed Pella, Colwyn Bay
An exciting opportunity has arisen within the Galw Gofal Service as a Team Leader. You will be leading a team of up to 12 Call Response & Support officers and supporting them in their development.
Galw Gofal is a bilingual 24/7 call monitoring service providing support for people in the community to maintain their independence or who require help with out of hours’ emergencies such as housing repairs.
We are looking for a self-motivated individual with a positive attitude to join our team to coordinate and provide support to this front line service.
Applicants will require good communication skills and ideally have experience of being in a leadership position and working within a busy office environment.
Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.
We promote and understand the importance of a positive and healthy work life balance and can offer a range of flexible working solutions. This will give you more flexibility and autonomy to the working day, which can be discussed at interview.
You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.
If you are interested in this role, and want to join Team Conwy, we want to hear from you.
For an informal discussion regarding the post please contact Nick McCavish, Regional Strategic Manager on 01492 575240.
This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.
Manager details for informal discussion: Nick McCavish, Regional Strategic Manager, 01492 575240 nick.mccavish@conwy.gov.uk
Lleoliad gwaith: Coed Pella, Bae Colwyn
Mae cyfle cyffrous wedi codi o fewn y Gwasanaeth Galw Gofal ar gyfer Arweinydd Tîm. Byddwch yn arwain tîm o hyd at 12 o Swyddogion Cymorth ac Ateb Galwadau ac yn eu helpu i ddatblygu.
Mae Galw Gofal yn wasanaeth monitro galwadau 24/7 dwyieithog sy’n helpu pobl yn y gymuned i barhau i fyw’n annibynnol, neu’n eu helpu gydag argyfyngau y tu allan i oriau swyddfa, fel atgyweiriadau i’w tŷ.
Rydym yn chwilio am unigolyn llawn hunan-gymhelliant gydag agwedd gadarnhaol i ymuno â’n tîm i gydlynu a chynnig cymorth i’r gwasanaeth rheng flaen hwn.
Bydd angen i ymgeiswyr feddu ar sgiliau cyfathrebu da ac, yn ddelfrydol, profiad o weithio mewn rôl arwain ac mewn swyddfa brysur.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858.
Rydym yn hyrwyddo ac yn deall pwysigrwydd cydbwysedd cadarnhaol ac iach rhwng gwaith a bywyd a gallwn gynnig amryw drefniadau gweithio’n hyblyg. Bydd hyn yn cynnig mwy o hyblygrwydd a rheolaeth i chi dros eich diwrnod gwaith, a gellir trafod hyn yn y cyfweliad.
Byddwch yn elwa ar becyn buddion sylweddol, gan gynnwys Cynllun Pensiwn Llywodraeth Leol, Tâl Salwch Galwedigaethol a buddion staff sy’n cynnwys cynllun aberthu cyflog i brynu car, Beicio i’r Gwaith, arian yn ôl ar ofal iechyd, gostyngiadau a llawer mwy.
Os oes gennych chi ddiddordeb yn y rôl hon ac eisiau ymuno â Thîm Conwy, fe hoffem ni glywed gennych chi.
I gael sgwrs anffurfiol am y swydd hon, cysylltwch â Nick McCavish, Rheolwr Strategol Rhanbarthol, ar 01492 575240.
Mae'r rôl hon yn cynnig opsiynau gweithio hyblyg ar gyfer cydbwysedd bywyd a gwaith. Gall hyn gynnwys addasu eich diwrnod gwaith a gweithio hybrid, hy cydbwysedd rhwng gweithio yn y swyddfa a gweithio gartref.
An exciting opportunity has arisen within the Galw Gofal Service as a Team Leader. You will be leading a team of up to 12 Call Response & Support officers and supporting them in their development.
Galw Gofal is a bilingual 24/7 call monitoring service providing support for people in the community to maintain their independence or who require help with out of hours’ emergencies such as housing repairs.
We are looking for a self-motivated individual with a positive attitude to join our team to coordinate and provide support to this front line service.
Applicants will require good communication skills and ideally have experience of being in a leadership position and working within a busy office environment.
Due to the nature of the work, the post is subject to a satisfactory disclosure check from the Disclosure and Barring Service. The successful applicant will also be subject to vetting in line with BS7858.
We promote and understand the importance of a positive and healthy work life balance and can offer a range of flexible working solutions. This will give you more flexibility and autonomy to the working day, which can be discussed at interview.
You will benefit from a substantial rewards package, which includes a Local Government Pension Scheme, Occupational Sick Pay and staff benefits including salary sacrifice cars, Cycle to Work, cashback healthcare, discounts plus much more.
If you are interested in this role, and want to join Team Conwy, we want to hear from you.
For an informal discussion regarding the post please contact Nick McCavish, Regional Strategic Manager on 01492 575240.
This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.
Manager details for informal discussion: Nick McCavish, Regional Strategic Manager, 01492 575240 nick.mccavish@conwy.gov.uk
Lleoliad gwaith: Coed Pella, Bae Colwyn
Mae cyfle cyffrous wedi codi o fewn y Gwasanaeth Galw Gofal ar gyfer Arweinydd Tîm. Byddwch yn arwain tîm o hyd at 12 o Swyddogion Cymorth ac Ateb Galwadau ac yn eu helpu i ddatblygu.
Mae Galw Gofal yn wasanaeth monitro galwadau 24/7 dwyieithog sy’n helpu pobl yn y gymuned i barhau i fyw’n annibynnol, neu’n eu helpu gydag argyfyngau y tu allan i oriau swyddfa, fel atgyweiriadau i’w tŷ.
Rydym yn chwilio am unigolyn llawn hunan-gymhelliant gydag agwedd gadarnhaol i ymuno â’n tîm i gydlynu a chynnig cymorth i’r gwasanaeth rheng flaen hwn.
Bydd angen i ymgeiswyr feddu ar sgiliau cyfathrebu da ac, yn ddelfrydol, profiad o weithio mewn rôl arwain ac mewn swyddfa brysur.
Oherwydd natur y gwaith, bydd angen cael datgeliad boddhaol gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon. Bydd yr ymgeisydd llwyddiannus hefyd yn destun gwiriad yn unol â BS7858.
Rydym yn hyrwyddo ac yn deall pwysigrwydd cydbwysedd cadarnhaol ac iach rhwng gwaith a bywyd a gallwn gynnig amryw drefniadau gweithio’n hyblyg. Bydd hyn yn cynnig mwy o hyblygrwydd a rheolaeth i chi dros eich diwrnod gwaith, a gellir trafod hyn yn y cyfweliad.
Byddwch yn elwa ar becyn buddion sylweddol, gan gynnwys Cynllun Pensiwn Llywodraeth Leol, Tâl Salwch Galwedigaethol a buddion staff sy’n cynnwys cynllun aberthu cyflog i brynu car, Beicio i’r Gwaith, arian yn ôl ar ofal iechyd, gostyngiadau a llawer mwy.
Os oes gennych chi ddiddordeb yn y rôl hon ac eisiau ymuno â Thîm Conwy, fe hoffem ni glywed gennych chi.
I gael sgwrs anffurfiol am y swydd hon, cysylltwch â Nick McCavish, Rheolwr Strategol Rhanbarthol, ar 01492 575240.
Mae'r rôl hon yn cynnig opsiynau gweithio hyblyg ar gyfer cydbwysedd bywyd a gwaith. Gall hyn gynnwys addasu eich diwrnod gwaith a gweithio hybrid, hy cydbwysedd rhwng gweithio yn y swyddfa a gweithio gartref.
Proud member of the Disability Confident employer scheme
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