Support Planner
| Posting date: | 27 September 2024 |
|---|---|
| Salary: | £24,294.00 to £25,979.00 per year |
| Hours: | Full time |
| Closing date: | 27 October 2024 |
| Location: | Wakefield, West Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Wakefield Council |
| Job type: | Permanent |
| Job reference: | 241059 |
Summary
We are currently looking to appoint a Support Planner, which will be working under the general direction and supervision of the Business Support Planner Lead and to work as a member of the re enablement and peripatetic service to ensure the efficient and appropriate day-to-day delivery of service inclusive of reablement, long term care, extra care, night care and day services
You will:
Effectively deal with queries and complaints
Able to communicate effectively both orally and in writing
Ability to keep accurate records and provide management information as appropriate.
Ability to use and maintain information technology systems. Individual time management and prioritising essential workloads
Organisational and team working skills.
Knowledge
Of issues relating to older people and physical disabilities.
Of health and safety issues in this area.
Understanding the need for confidentiality
Daily tasks/duties and responsibilities
To allocate work, through use of the re enablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff.
Advanced planning to promote and ensure continuity of re enablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training.
In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed.
To ensure safe working practices by compliance with health and safety legislation and guidance.
To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user's individual service delivery plan.
Input changes to service delivery plans.
To action care plan changes also and to inform or discuss with all affected parties. I.e. service users and support staff, and follow up with confirmation letter and document all discussions
Essential requirements:
English and maths equivalent to GCSE pass level. CLAIT, IBT Level II or equivalent experience.
Desirable but not essential:
NVQ 3 in customer care
What can I expect?
We offer full-time working pattern of 37 hours per week*
Good leave entitlement
Office based position
Support and access to high-quality training programmes to progress your career to the next level.
We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging.
Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
Local Government Pension Scheme (LGPS).
Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more.
Please ensure you read all guidance available on the Council’s website about how to complete your application form, remembering you must meet all essential criteria to be shortlisted.
For further information please contact Margarita Crofts on 07583962806
You will:
Effectively deal with queries and complaints
Able to communicate effectively both orally and in writing
Ability to keep accurate records and provide management information as appropriate.
Ability to use and maintain information technology systems. Individual time management and prioritising essential workloads
Organisational and team working skills.
Knowledge
Of issues relating to older people and physical disabilities.
Of health and safety issues in this area.
Understanding the need for confidentiality
Daily tasks/duties and responsibilities
To allocate work, through use of the re enablement IT Management Systems, to Home Care Staff to maximise effectiveness and efficiency within the service, including changes in service delivery plans, any absences of service users and of staff.
Advanced planning to promote and ensure continuity of re enablement to service users and coordinating staff rotas and work schedules on a daily basis, to cover annual leave, sickness and training.
In liaison with reablement outreach practitioners and managers make decisions regarding changes to service delivery and communicating effectively with service users, staff and managers regarding these changes to ensure calls are not missed.
To ensure safe working practices by compliance with health and safety legislation and guidance.
To monitor and inform the reablement coordinator, through use of the electronic management systems, of changes to actual service delivered against the service user's individual service delivery plan.
Input changes to service delivery plans.
To action care plan changes also and to inform or discuss with all affected parties. I.e. service users and support staff, and follow up with confirmation letter and document all discussions
Essential requirements:
English and maths equivalent to GCSE pass level. CLAIT, IBT Level II or equivalent experience.
Desirable but not essential:
NVQ 3 in customer care
What can I expect?
We offer full-time working pattern of 37 hours per week*
Good leave entitlement
Office based position
Support and access to high-quality training programmes to progress your career to the next level.
We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
Access to Wellbeing Coaching if required, Support for Carers, a Sense of Belonging.
Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
Local Government Pension Scheme (LGPS).
Great range of benefits including discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, cycle to work scheme, eligibility to apply for a Blue Light Card and many more.
Please ensure you read all guidance available on the Council’s website about how to complete your application form, remembering you must meet all essential criteria to be shortlisted.
For further information please contact Margarita Crofts on 07583962806