IT Support Engineer
| Posting date: | 26 September 2024 |
|---|---|
| Salary: | £26,738 to £28,366 per year |
| Hours: | Full time |
| Closing date: | 20 October 2024 |
| Location: | Gravesend, Kent |
| Remote working: | On-site only |
| Company: | ellenor |
| Job type: | Permanent |
| Job reference: |
Summary
IT Support Engineer
Salary: £26,738 to £28,366 (depending upon experience)
Location: ellenor Hospice, Gravesend, DA11 7HQ
Hours: 09:00-17:00 Monday to Friday (Flexibility required)
Do you have IT experience in a semi-junior role or higher? If so, we are looking for someone just like you!
Our IT department supports all of our hospice, retail and office sites so the ideal applicant will need to have a full UK driving license and access to a vehicle as travel to sites will be required.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
Key Responsibilities of the role include:
• Working in conjunction with our partner IT Support Multi Services Provider (MSP) you will assist in ensuring the IT infrastructure is maintained and help with service issues resolution in a timely manner.
• Escalate problem tickets and service needs in a timely manner, coordinating resolution as may be needed with the IT MSP, business application vendors and other third-party service providers.
• Maintain and oversee the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory is maintained and stock is available to meet demands.
• Manage the timely onboarding and offboarding of staff, including working with some 3rd party systems and services such as NHS email.
• Support user account administration for restricted and closed internal systems.
• Assist with Subject Access Request fulfilment, incident investigation, resolution and preventative recommendation tasks.
• Assist with the installation, maintenance, and updating of structured cabling and associated patching.
Essential requirements of the role include:
• A Full UK driving license and access to your own vehicle
• Hold A-level or equivalent qualifications, have completed a Level 3 apprenticeship, or have equivalent professional experience.
This post is subject to standard DBS clearance.
How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.
For informal enquiries please contact Mike Styles 01474320007
Application deadline: 18th October 2024
Interviews will be conducted on 8th November 2024.
Salary: £26,738 to £28,366 (depending upon experience)
Location: ellenor Hospice, Gravesend, DA11 7HQ
Hours: 09:00-17:00 Monday to Friday (Flexibility required)
Do you have IT experience in a semi-junior role or higher? If so, we are looking for someone just like you!
Our IT department supports all of our hospice, retail and office sites so the ideal applicant will need to have a full UK driving license and access to a vehicle as travel to sites will be required.
ellenor is a hospice charity in Gravesend providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.
We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.
Key Responsibilities of the role include:
• Working in conjunction with our partner IT Support Multi Services Provider (MSP) you will assist in ensuring the IT infrastructure is maintained and help with service issues resolution in a timely manner.
• Escalate problem tickets and service needs in a timely manner, coordinating resolution as may be needed with the IT MSP, business application vendors and other third-party service providers.
• Maintain and oversee the build and management life cycle of Desktop, Laptop, and mobile devices, ensuring accurate inventory is maintained and stock is available to meet demands.
• Manage the timely onboarding and offboarding of staff, including working with some 3rd party systems and services such as NHS email.
• Support user account administration for restricted and closed internal systems.
• Assist with Subject Access Request fulfilment, incident investigation, resolution and preventative recommendation tasks.
• Assist with the installation, maintenance, and updating of structured cabling and associated patching.
Essential requirements of the role include:
• A Full UK driving license and access to your own vehicle
• Hold A-level or equivalent qualifications, have completed a Level 3 apprenticeship, or have equivalent professional experience.
This post is subject to standard DBS clearance.
How to apply:
By application form either online or downloadable from our website or by submitting a CV and cover letter to hr@ellenor.org, CV’s without a cover letter will not be considered.
For informal enquiries please contact Mike Styles 01474320007
Application deadline: 18th October 2024
Interviews will be conducted on 8th November 2024.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.