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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Support
| Dyddiad hysbysebu: | 24 Medi 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Hydref 2024 |
| Lleoliad: | NW10 7TR |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | RamTD LTD |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: |
Crynodeb
About Us:
We specialize in providing state-of-the-art Point of Sale (POS) systems to restaurants, enabling them to streamline operations and enhance customer service. As our business grows, we’re looking for a motivated and tech-savvy individual to join our team as a Technical Support Apprentice, with the potential to transition into a full-time role.
Job Overview:
The Technical Support Apprentice will assist customers by troubleshooting and resolving technical issues related to our POS systems. You will work closely with both the technical team and our clients, gaining hands-on experience with POS hardware and software, and providing excellent customer service. This is an ideal opportunity for someone looking to begin a career in technical support with growth opportunities.
Key Responsibilities:
Provide first-line support for customers experiencing issues with POS machines (hardware and software).
Assist with the installation, configuration, and setup of POS systems at customer sites.
Troubleshoot and resolve technical problems through phone, email, and on-site visits.
Document customer issues and resolutions for internal records and future reference.
Work closely with the technical and sales teams to ensure customer satisfaction.
Assist in testing and validating new software updates and hardware components.
Maintain a professional and friendly attitude while assisting customers.
Qualifications:
Interest in technology and willingness to learn about POS systems and customer service.
Basic understanding of computer hardware and software.
Strong problem-solving skills with attention to detail.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
A customer-first attitude with a passion for helping others.
Nice to Have:
Previous experience in a technical support or customer service role.
Familiarity with restaurant operations or POS systems.
Basic knowledge of networking and troubleshooting hardware issues.
What We Offer:
Comprehensive training on POS systems and technical support skills.
A supportive and collaborative work environment.
The opportunity to gain valuable hands-on experience.
Potential for a full-time contract based on performance and business needs.
We specialize in providing state-of-the-art Point of Sale (POS) systems to restaurants, enabling them to streamline operations and enhance customer service. As our business grows, we’re looking for a motivated and tech-savvy individual to join our team as a Technical Support Apprentice, with the potential to transition into a full-time role.
Job Overview:
The Technical Support Apprentice will assist customers by troubleshooting and resolving technical issues related to our POS systems. You will work closely with both the technical team and our clients, gaining hands-on experience with POS hardware and software, and providing excellent customer service. This is an ideal opportunity for someone looking to begin a career in technical support with growth opportunities.
Key Responsibilities:
Provide first-line support for customers experiencing issues with POS machines (hardware and software).
Assist with the installation, configuration, and setup of POS systems at customer sites.
Troubleshoot and resolve technical problems through phone, email, and on-site visits.
Document customer issues and resolutions for internal records and future reference.
Work closely with the technical and sales teams to ensure customer satisfaction.
Assist in testing and validating new software updates and hardware components.
Maintain a professional and friendly attitude while assisting customers.
Qualifications:
Interest in technology and willingness to learn about POS systems and customer service.
Basic understanding of computer hardware and software.
Strong problem-solving skills with attention to detail.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
A customer-first attitude with a passion for helping others.
Nice to Have:
Previous experience in a technical support or customer service role.
Familiarity with restaurant operations or POS systems.
Basic knowledge of networking and troubleshooting hardware issues.
What We Offer:
Comprehensive training on POS systems and technical support skills.
A supportive and collaborative work environment.
The opportunity to gain valuable hands-on experience.
Potential for a full-time contract based on performance and business needs.